Complaints Officer

**Job Information (mini competition details)**

Client:
Redditch & Bromsgrove

Reference No & Job Title:
Complaints Officer

**Location**:
Redditch

Duration of assignment:
12 weeks

Working hours:
37 hours

Rate:
£16.60 PAYE/ £21 p/h umbrella

Job description:
As a Complaints Officer you will:

- Be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory Service and also deal with complaints that cuts across Environmental or Repairs & Maintenance Services.
- Take the lead in investigating, resolving, responding, and learning, inclusive of the complainant and preventing escalation wherever possible.

**Key skills**
- Strong background in customer service or complaints
- Demonstrable experience of conducting independent and objective enquiries and investigations on complex and contentious matters
- Knowledge and experience of managing and de-escalating conflict and communicating sometimes complex information calmly, clearly, and respectfully of the audience and the circumstances
- Experience of customer involvement and engagement in resolution of problems and issues and design of services
- Demonstrable experience of managing a wide variety of enquiries and complaints to satisfactory outcomes

**Job Types**: Temporary contract, Temp to perm
Contract length: 3 months

**Salary**: £16.60 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Bromsgrove, B61 8DA

Application deadline: 22/05/2023
Reference ID: opus
Expected start date: 29/05/2023