Head of Operations

1 month ago

England, United Kingdom Ancala Water Services Defence Ltd Full time

**Role**:Head of Operations and Maintenance

**Location**: Hybrid - South and South-West England

**Salary**:circa £64,737 per annum

**Role Type**:Fixed-Term Contract until 31st March 2024 / Full-Time, 37 hours per week (Monday to Friday)

**Benefits**:FTE will be pro-rated for the fixed-term contract:28 days annual leave plus bank holidays, birthday day off, car allowance, Westfield healthcare plan for you and your dependents, generous pension scheme, flexible working hours, life assurance, critical illness cover, enhanced maternity and paternity benefits and lots more

**Role Responsibilities**:

- Championing and monitoring a Health, Safety, Compliance and Wellbeing culture across your region
- Leading a team of O&M employees to deliver complex maintenance plans across your region
- Ownership, control and delivery of a c£3m OpEx budget
- Obtaining and maintain customer satisfaction and managing customer escalations where required
- Ensuring productivity is maximised and that continuous improvements are identified and implemented
- Level 3 standby rota commitments for out of hours operational management cover
- Deputising for the Operations Director when required
- Consulting with colleagues across the business and building strong working relationships

**Essential Skill, Knowledge and Experience**:

- Extensive wastewater treatment experience within a similar role or environment
- Demonstrable understanding and experience of H&S practices to include managing contractors (IOSH qualified or equivalent)
- Sound understanding of technical water industry experience including water and wastewater operations and asset management
- Strong leadership and line management experience and ability to successfully coach, manage and develop your team
- Ability to develop and maintain strong working relationships both internally and externally
- Skilled with developing and maintain strong relationships to establish reliability and credibility
- Experience of delivering operational requirements to meet challenging targets and deadlines through organisation and prioritisation of workload to ensure compliance with set standards and contractual requirement
- Excellent presentation and report writing skills with the ability to adapt the messages and style as needed
- Commercial awareness and contract understanding of cost impact to the business

**About you**:

- You must have a valid driving licence and be comfortable driving to different sites regularly. There will also be overnight stays.

**Salary**: £64,737.00 per year

Work Location: In person

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