Customer Technologist

4 weeks ago

Spalding, United Kingdom MorePeople Full time

Location:
Spalding
- Sector:
Fresh Produce, Horticulture
- Salary:
Negotiable
- Contact:
Luan Harrison
- Job ref:
LH 18073
- Published:
about 1 hour ago

**Customer Technologist / Horti / Fresh / Spalding**

Negotiable

Are you passionate about plants and committed to ensuring safety, quality, and trust in every aspect of your work? As a Customer Technologist, you will play a vital role in providing technical services and support across various departments, including Technical, Commercial, NPD, Procurement, and Supply Chain.

**Key Responsibilities**:

- Act as the main technical stakeholder and day-to-day contact for a retail customer
- Analyse data and provide reports to assess KPI performance.
- Utilise Quality Management System (QMS) data to monitor and improve product and process performance.
- Generate weekly KPI reports on complaints and provide recommendations for improvement.
- Assist in artwork and label approval processes.
- Conduct grower visits to ensure quality and compliance with specifications.
- Maintain accurate and up-to-date customer specifications.
- Collaborate with internal teams to develop technical input for Customer Business Plans.
- Participate in assigned projects and deliver results within set timeframes.
- Create positive relationships with customers and internal teams.

**Experience, Knowledge, Qualifications**:

- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to think logically and make decisions.
- Proactive approach to task completion.
- Prior experience in a technical role preferred ideally within, horti, fresh or food
- Willingness to assume additional responsibilities in the absence of the Head of Technical.
- Collaboration with other members of the technical team to ensure continuity.

**This is a Monday - Friday 8.00-5.00 role**

**How to Apply**

**Luan Harrison**:
**Associate Director**:
07896 357 427

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