Head of Contact Centre

2 days ago


Otley, United Kingdom Step Ahead Recruitment Ltd Full time

**Head of Contact Centre - Financial Services - Hybrid working - Leeds - Upwards of £60k+ basic (negotiable DOE) plus uncapped bonus of £20/30k+**

An exciting opportunity for a talented Head of Contact Centre to build out a world-class sales function and support an existing team through a transition and growth period.

Working closely with the board you will report directly to the MD and will create and execute the sales strategy. This company are enjoying fantastic growth and have more than doubled their turnover in the last 3 years. With further plans to expand their current core products and enter new business verticals this is an exciting time to join the business.

**We're looking for someone passionate about inspiring change, with a strong strategic, and operational background in a customer focused contact centre environment.**

**Benefits**:

- 24 days holiday (increasing on length of service) + day off for birthday + 8 bank holiday
- Early finish on Fridays
- Beautiful, sociable offices in Pool In Wharfedale with lounge area, games room, onsite gym and fully stocked Beer & Prosecco Fridge
- Regular, paid social events
- Self-development and progression opportunities
- Free onsite parking

**Job Role**:

- Lead, manage and motivate the Contact Centre Operation including support functions
- Develop an empowerment culture that enables & promotes the delivery of personalised, seamless service, working collaboratively with stakeholders to continuously improve and deliver business growth objectives.

**To be successful you will need the following experience/attributes**:

- Strong senior leadership experience, in a multi-channel contact centre environment, with proven experience of delivering innovative transformation and strong results.
- Passionate about people development, continuous improvement, and customer experience.
- Experience in leading an operation through periods of change and building a high performing team
- Proven ability to successfully build scalable business operations, track, prioritise, and drive multiple concurrent change initiatives from end to end.
- Experience in delivering services and functions within a defined budget.

**Full job description available**

**Job Types**: Full-time, Permanent

**Salary**: £60,000.00-£70,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: Hybrid remote in OTLEY

Reference ID: SAR_HOCC_AR



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