Operations Support Administrator

2 weeks ago

Birmingham, United Kingdom SCC Full time

**About The Role**:
Role**:Operations Support Administrator**

Location**:Birmingham / Hybrid**

Contract Type**:Full Time / Permanent**

Salary Package**: £23,000 Plus Large Company Benefits**

**Why SCC?**
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company

**Key Responsibilities**
- Call logging for secure accounts - To ensure all new requests are logged and actioned accordingly within the set guidelines.
- Chargeable for secure accounts - To issue quotes pertaining to chargeable T&M work for Distributed Services.
- Warranty Checks - To validate model and serial numbers for warranty entitlement, using manufacturers systems.
- Customer System Administration - The updating of ticket information in customer systems, where applicable and provide cover for onsite admin.
- Exception coding - To review all failed calls and determine point of SLA failure and attribute to the relevant team.
- Mitigation Assistance - To assist the customer management team in identifying any failed calls that we may be able to mitigate and bring back into SLA due to terms of the contract.
- To assist the refresh Analyst with appointment duties.

**Key Skills / Requirements**
- Microsoft office skilled in EXCEL/WORD AND EMAIL
- Proven inbound and outbound telephony experience.
- Security Cleared to SC level, or capable of obtaining such clearance.
- Previous experience of working in a service centre administration role.

**About Us**:
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

**We are an equal opportunities employer**

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

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