Claims Administration Apprentice

4 months ago


Glasgow, United Kingdom QA Apprenticeships Full time

Jackson Boyd, a leading Scottish litigation firm who have an on-going ambition to expand their business have an exciting opportunity available for Claims Administration Apprentice

They are looking for a committed and passionate individual to deliver exceptional administrative and call handling support to clients. You will be working alongside lawyers and supporting them with various administrative functions, a fantastic opportunity for someone looking to kickstart their career.

You will be working for an organisation that is really keen to develop young people, with over 60 apprentices having joined the business historically. They provide effective claims handling legal service for motor insurers, legal expenses insurers, insurance brokers and individual clients.

Jackson Boyd is based in modern office accommodation in the city centre of Glasgow. They provide regular internal training for their staff, flexible working opportunities and operate a “dress for your day” policy. You will also be provided with full training on the below.
- 35 hours per week 1 hour lunch - Rotational shift - 9.00am - 5.00pm, 10am - 6pm & Midday to 8pm
- Salary - Starting at £12,500 per annum, Increasing to £14,000 per annum after 3 months (upon completion of probation)

**What does a typical day look like?**
- Helping resolve client queries via telephone
- Live chat support
- Obtaining detailed and accurate statements and logging on system
- General administrative duties

Full training will be provided.

**What they are looking for**:
**Skills and qualities**:

- Excellent communication skills both verbally and written
- Strong attention to detail
- Excellent customer service skills
- Demonstrable commitment to exceeding expectations and goals
- A passion for doing a quality job that will leave a lasting impression with clients
- Personal commitment to teamwork, integrity and success

**Qualities requirements**:

- Minimum Nat 5 Grade C in Maths and English.

**Future prospects**:

- Opportunity of full-time permanent role, and salary to be discussed after you have successfully completed the apprenticeship.

**Important Information**

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”



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