Clinical Support Worker

7 months ago

Salford, United Kingdom The Christie NHS Foundation Trust Full time

The post-holder is responsible for the provision of high quality and comprehensive day-to-day clinical, administrative and clerical support within the Radiotherapy department based at The Christie at Salford. The individual is expected to carry out delegated clinical, administrative and clerical support and to ensure appropriate care, information and support is given to all patients and their carer’s.

The provision of comprehensive support for treatment machines, pre-treatment imaging, mould room and clinics held within The Christie network through the efficient management of workload to achieve a high standard of patient care.

Provide reception cover for the department as well as collation, input and analysis of relevant patient data while problem solving and communicating effectively. Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive this will include, patient observations, phlebotomy and taking glucometer readings.

The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety legislation.

**Communication Skills**:
Ensuring accurate recording/input of treatment and planning data
Organising and scheduling patient appointments
Greeting and escorting patients
Assisting patients with appointment queries

**Knowledge, training and experience**:
Problem solving & forward thinking
Uses knowledge of integrated clinical information systems for collating data and adding referrals
Data input and radiotherapy completion tasks
Where applicable, provides retrieval of medical documents for clinical information including those from other Trust

**Personal Skills**:
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients

**Planning and Organisation**:
Triage and management of radiotherapy booking forms
Booking and scheduling of radiotherapy planning and treatment appointments across all sites

**Other Responsibilities**:
Is responsible for stock control in areas of work
Is responsible for the production and processing of all relevant completion letters following a patient’s treatment
Creation of Follow up appointments on treatment completion

**Patient Care**:
Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager (including phlebotomy and blood glucose monitoring)
Record patient information and data and contribute to the implementation of patients clinical care packages

**Effort**:
Patient transfe
Manual handling tasks as required

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

The Christie at Salford opened in 2011 and is one of three Christie satellite centres delivering Radiotherapy to patients closer to their homes.

Working hours must be flexible to fit the needs of the service and individuals will be expected to participate in all shift patterns and will be contracted to work between 6am and 11pm, however routinely the department works between the hours of 7.30am and 7pm Monday to Friday (including bank holidays). Flexible working and part-time/job shares will be considered.

Patient care is important to us and training will be given for the skills required.

DUTIES AND RESPONSIBILITIES

Communication Skills
- Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries
- To assist and support radiotherapy staff to support the patients’ physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition
- Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers
- Liaises between all Christie radiotherapy centres, host sites and community where appropriate

Knowledge, training and exper

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