Claims Handler

**Insurance Claims Handler - Kings Lynn - ARDHA805026**

We have an exciting opportunity for an experienced Claims Handler to join our team in our Kings Lynn office.

Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

**Objectives and Responsibilities**
- Efficiently handle all claims allocated to the job holder - job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients. Insurers, claimants, policyholders, brokers and other experts.
- Refer claims which fall outside of personal authority levels to line manager.
- Gather and process information, as directed, to support the effective assessment of more complex cases.
- Assist in the training of new or inexperienced staff in the use of company systems and processes.
- To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with Training & Competency requirements.
- To conduct the business of the company at all times in a courteous and efficient manner.
- The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.
- To undertake any other tasks as may reasonably be required by the company.

**Competency Profile**
- General Insurance principles and practice
- Class of risk, product and market knowledge
- General Insurance regulation & business ethics
- Customer care experience
- IT proficient
- Numeracy & Literacy

**The Company**

The Ardonagh Group is the UK’s largest independent insurance broker with global reach. We are a network of over 100 office locations and a workforce of nearly 7,000 people. Formed in 2017 and following a series of acquisitions in 2018, Ardonagh today brings together best-in-class brands including Autonet, Bishopsgate, Carole Nash, Geo Underwriting, Price Forbes, Swinton, Towergate and URIS. Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- King's Lynn, PE30 5DJ: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your salary expectation for this role?

Work Location: Hybrid remote in King's Lynn, PE30 5DJ