Team Member Pro

5 months ago

Leicester, United Kingdom Treetop Adventure Golf Leicester Full time

Team Member Pro Job Description

**Responsible to**: General Manager

**Location**: Leicester

You will be part of a team whose purpose is to make every moment an adventure for our guests.
- Always be a Treetop ambassador and stand by our Treetop Values & Behaviours
- Fulfil Treetop’s purpose: “To make every moment an adventure for our guests”
- Be caring, respectful, considerate, and sensitive to others
- Anticipate our guests needs and wants, and go beyond expectations
- Understand that the details really matter
- Uphold our standards (The Treetop Way) described in our “How-To” Guides
- Participate in and follow the team Daily Rota
- Attend and embrace any training and development sessions deemed necessary by your General Manager or the Learning and Development team
- Carry out any reasonable requests from a manager
- Perform duties and attend meetings from time to time outside of operating hours
- Oversee and participate in the effective running of Treetop
- Manage shifts to respond to guest patterns, safety, needs and wants
- Account for all takings always and reconcile, record and report as required
- Open and close the business in a safe and secure manner
- Attend managers meetings
- Ensure all areas of the site are kept clean, tidy and well-maintained always
- Ensure all Team Members are punctual and that their duties are carried out competently
- Work at pace when required and perform well under pressure
- Uphold our standards and our way of doing things set out in “How-To” Guides
- Effectively communicate all Treetop changes and developments to each Team Member

**Mini Golf Experience, Bar, Café, Pizza Cabana, Parties & Events**
- Be welcoming and approachable to all our guests
- Manage queues and ensure guests have all information for the best possible mini golf experience
- Process transactions efficiently and effectively
- Carry out course walks to maintain standards of presentation and cleanliness
- Genuinely engage with guests and ensure smooth flow of play around the courses
- Help maintain courses to Treetop standards to include artificial foliage shaping, cleaning, and carpet care
- Engage with and welcome our Thirsty Toucan and Jungle Buzz Cafe guests and process food and drink transactions
- Prepare and serve Treetop menu items including hot & soft drinks, cocktails, spirits, pizzas, and snacks in line with standards set in our “how-to” guides
- Demonstrate excellent product knowledge
- Make sure all seating areas are clean, tidy and set up to our standards always
- Follow the Challenge 21 policy
- Monitor and re-stock supplies and products pre, during and after opening hours
- Carry out hourly, daily, weekly and monthly checks and tasks in all areas of Treetop
- Host kids’ parties, celebrations and corporate events

**Health & Safety**
- Make sure the safety of the team and guests comes first
- Take responsibility for following the health and safety guidelines
- Follow and implement all Treetop Health & Safety policies and procedures

Sometimes you may be asked to work outside your comfort zone and carry out any reasonable request made by a Senior Central Support Team Member that hasn’t been mentioned before.

Please make sure you have read our Treetop employee handbook. We have a set of behaviours and policies that are vital to the running of our business; please make sure you read, follow, and understand these.

INDFOH

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