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Support Worker

4 months ago

Berkshire, United Kingdom Look Ahead Housing and Care Full time

**Job profile**:

- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- **Job details**:
**Job details**:

Job reference
- REQ004723
- Date posted
- 05/05/2023
- Application closing date
- 05/06/2023
- Location
- Berkshire
- Salary
- GBP £11,336.00 Per annum
- Package
- Annual Leave, pension schemes, staff discounts, healthcare and career progression.
- Contractual hours
- 20
- Basis
- Part time
- Job category/type
- Part Time, Permanent
- **Support Worker**:

Job description
- **We’re looking for a kind, compassionate and resilient Support Worker to join our Young People service in Bracknell. No personal care or experience is required, just the right values.**

**£11,336.00 per annum, working 20 hours per week.** Benefits include Annual Leave, pension schemes, staff discounts, healthcare and career progression.
- **Want to**
**feel like you’re making a difference? You’ll feel at home here.**
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
- Holly House is supported housing for 35 vulnerable young adults aged 16-25. The staff also provides low level support to 17 tenants at Chatham Court which is an unstaffed scheme in the close vicinity of Holly House.
- Support Workers will provide Housing Related Support to customers to help them develop the life skills that are required to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Support needs may include mental health, substance misuse, care experience, and complex needs.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._

**What you’ll do**:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload, administrative responsibilities and ensuring the service is staffed as per rota requirements
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Signposting to external agencies and out of hours services to assist in addressing all aspects of support needs
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead’s policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
- **About you**:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
- Prefers working as part of a group or team
- Is innovative and proactive in their approach to effectively managing a shift including lone working
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Abi