Customer Service Adviser

3 months ago

Great Yarmouth, United Kingdom Yorkshire Building Society Full time

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

**About the Role**

As a Customer Service Advisor you’ll:

- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Great Yarmouth Branch.

“We are a small friendly team in Great Yarmouth Branch. The core hours are 9am - 2pm Monday to Friday however we are looking for someone who is fully flexible between the hours of 9am - 5pm Monday to Friday. We work closely with our Lowestoft branch and therefore may require you to travel to our Lowestoft Branch and occasionally beyond where required.

The vacancy is a fixed term contract for 12 months however this is with a view to becoming permanent at the end of the term for the right person.”

**About You**

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.

**About Us**

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

**Flexibility.** We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

**Development.** We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

**Inclusivity.** We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

**About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:

- **
Holiday.** You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus.** We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
- **Pension.** We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- **Healthcare.** Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- **My Benefits.** When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

**Ready to apply?

  • Vodafone Sales Adviser

    4 months ago

    Great Yarmouth, United Kingdom Turnbuckle Communications LTD Full time

    We are seeking a motivated and sales orientated Retail Adviser to join our growing team in our Vodafone store in Great Yarmouth. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. Who are we looking for? We are looking for people who are level headed, have a mature...

  • Vodafone Sales Adviser

    4 months ago

    Great Yarmouth, United Kingdom Turnbuckle Communications LTD Full time

    We are seeking a motivated and sales orientated Retail Adviser to join our growing team in our Vodafone store in Great Yarmouth. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. Who are we looking for? We are looking for people who are level headed, have a mature...

  • Vodafone Sales Adviser

    4 months ago

    Great Yarmouth, United Kingdom Turnbuckle Communications LTD Full time

    We are seeking a motivated and sales orientated Retail Adviser to join our growing team in our Vodafone store in Great Yarmouth. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. Who are we looking for? We are looking for people who are level headed, have a mature...

  • Service Project Engineer

    6 days ago

    Great Yarmouth, Norfolk, United Kingdom Wheelchair Transport Service, Inc. Full time

    About UsProserv is a global controls technology company with a rich heritage spanning over 60 years. We provide industry-leading solutions to enhance the reliability, optimize the performance, and extend the lifespan of critical infrastructure across the energy sector.Our team boasts exceptional talent and technological expertise, coupled with a clear set of...

  • Service Project Engineer

    6 days ago

    Great Yarmouth, Norfolk, United Kingdom Wheelchair Transport Service, Inc. Full time

    About UsProserv is a global controls technology company with a rich heritage spanning over 60 years. We provide industry-leading solutions to enhance the reliability, optimize the performance, and extend the lifespan of critical infrastructure across the energy sector.Our team boasts exceptional talent and technological expertise, coupled with a clear set of...

  • Sales Adviser/Retail Advisor

    1 month ago

    Great Yarmouth, United Kingdom Yours Full time

    Sales Adviser/Retail Advisor Salary £11.63 per hour Location Great Yarmouth Contracted Hours A minimum of 14 - 19 hours per week This is a Permanent, Part time vacancy that will close in a month at 23:59 BST. The Vacancy Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about...

  • Service Project Engineer

    4 days ago

    Great Yarmouth, Norfolk, United Kingdom Wheelchair Transport Service, Inc. Full time

    About UsProserv is a global controls technology company with a rich heritage spanning over 60 years. We provide industry-leading solutions to enhance the reliability, optimize the performance, and extend the lifespan of critical infrastructure across the energy sector.Our team boasts exceptional talent and technological expertise, coupled with a clear set of...

  • Service Project Engineer

    4 days ago

    Great Yarmouth, Norfolk, United Kingdom Wheelchair Transport Service, Inc. Full time

    About UsProserv is a global controls technology company with a rich heritage spanning over 60 years. We provide industry-leading solutions to enhance the reliability, optimize the performance, and extend the lifespan of critical infrastructure across the energy sector.Our team boasts exceptional talent and technological expertise, coupled with a clear set of...

  • Customer Service Representative

    4 days ago

    Great Yarmouth, Norfolk, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Great Yarmouth, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    4 days ago

    Great Yarmouth, Norfolk, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Great Yarmouth, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    4 days ago

    Great Yarmouth, Norfolk, United Kingdom Inspired Full time

    Customer Service Assistant Job DescriptionWe are seeking a friendly and approachable Customer Service Assistant to join our team at Inspired. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and ensuring their experience is enjoyable and memorable.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    3 days ago

    Great Yarmouth, Norfolk, United Kingdom Inspired Full time

    Customer Service Assistant Job DescriptionWe are seeking a friendly and approachable Customer Service Assistant to join our team at Inspired. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and ensuring their experience is enjoyable and memorable.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    3 days ago

    Great Yarmouth, Norfolk, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    3 days ago

    Great Yarmouth, Norfolk, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    4 months ago

    Great Yarmouth, United Kingdom Playnation Part of Inspired Full time

    Were Hiring! Seasonal Arcade Host Were looking for a Seasonal Arcade Attendant at our Summerfields Location! As a seasonal arcade host you will be friendly, outgoing, approachable, confident and have a passion for customer engagement and service. You will help to ensure everry customer who comes through our venue leaves happy, providing help and advice...

  • Customer Service Representative

    2 weeks ago

    Great Yarmouth, Norfolk, United Kingdom WH Smith Retail Holdings Limited Full time

    {"title": "Customer Service Role", "content": "About the RoleWe are seeking a skilled Customer Service Representative to join our team at WHSmith. As a Counter Assistant in one of our post office stores, you will provide exceptional customer service to connect people across miles and time, organize travel money and documents, and take care of bills and...

  • Customer Service Representative

    2 weeks ago

    Great Yarmouth, Norfolk, United Kingdom WH Smith Retail Holdings Limited Full time

    {"title": "Customer Service Role", "content": "About the RoleWe are seeking a skilled Customer Service Representative to join our team at WHSmith. As a Counter Assistant in one of our post office stores, you will provide exceptional customer service to connect people across miles and time, organize travel money and documents, and take care of bills and...

  • Customer Service Representative

    3 weeks ago

    Great Yarmouth, Norfolk, United Kingdom WHSmith Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant at WHSmith. As a Sales Assistant, you will play a key role in providing exceptional customer service to our customers, ensuring that they have a positive and engaging experience in our store.Key ResponsibilitiesDeliver outstanding customer...

  • Customer Service Representative

    3 weeks ago

    Great Yarmouth, Norfolk, United Kingdom WHSmith Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant at WHSmith. As a Sales Assistant, you will play a key role in providing exceptional customer service to our customers, ensuring that they have a positive and engaging experience in our store.Key ResponsibilitiesDeliver outstanding customer...

  • Customer Service Coordinator

    1 month ago

    Great Yarmouth, United Kingdom Survitec Full time

    Vacancy Title: Customer Service Coordinator Vacancy Location: Great Yarmouth Engagement Type:Permanent, Full Time The Role: Do you excel in building strong customer relationships in a fast-paced environment? Are you experienced in administration and adept at coordinating complex cases? If so, we have an exciting opportunity for you! Our Great...