Retail Assistants

6 months ago

Dundee, United Kingdom V&A Dundee Full time

**Who are we?**

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it's part of everyday life and it's everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognizes its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

**Role Profile**

Working across our Retail shop and our Ecom business our Retail Assistants will:

- Put the Retail experience at the heart of everything that they do, creating a positive and memorable experience for all visitors and customers, providing expertise and great service within our retail spaces.
- Greet visitors and customers proactively as they enter our retail spaces, offering assistance, being present and available to answer queries and share great product knowledge and stories, connecting the retail service to the museum.
- Be immersed in and develop a deep understanding of our retail products and how they relate and connect to our building, objects and exhibits, in order to speak confidently and engagingly about them.
- Take pride in the shop and museum’s appearance, see every day through the eyes of a visitor and customer and proactively aim to fix or solve anything that does not look, or work perfectly.
- Contribute to the commercial function of the museum, by proactively engaging customers, by upselling products and supporting all aspects of the retail business
- To contribute to product development ideas on a seasonal & exhibition basis, participating in retail brainstorms.

**Duties and Responsibilities**:

- To be a confident, proactive, approachable and customer focused individual, helping visitors to engage with the shop and all our product stories, whilst maintaining a consistent, engaging and professional manner at all times.
- Ensure that the shop and its products are always presented to the highest standard, carrying out product replenishment, product tagging and pricing, clothes steaming, light cleaning, tidying and maintenance duties as required.
- To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.
- To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.
- To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall retail experience, and communicating confidently to ensure this is achieved.
- To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.
- To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels.
- To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access.
- To be committed to and promote health and safety, ensuring familiarity with all the museum's health and safety policies and procedures.
- To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas.
- To attend training courses as required.
- To comply with all the museum’s HR, retail, cash and stock handling procedures.
- To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department.

We have two fixed term contracts until mid September, fully flexible contracts both working from our museum in Dundee.

**Job Types**: Part-time, Fixed term contract
Contract length: 4 months

Pay: £12.00 per hour

Expected hours: 21 - 28 per week

Work Location: In person

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