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Contract Support

5 months ago

Cambridge, United Kingdom CBRE GWS Full time

CBRE Global Workplace Solutions is a global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in Cambridge where they will be working alongside one of our major Global Life Science Client’s AstraZeneca.

**Role Purpose**

To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.

**Responsibilities**

**Contract**:

- Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized
- Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
- Compiling of the Customer Monthly Management Report
- Liaising with the client regarding payment of invoices
- Site inductions
- Closing out ILS side of business.

**Finance**:

- Support the preparation and delivery of monthly Contract Reviews
- Chasing of debt to keep within contractual terms
- Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool
- Raising Purchase Orders
- Reviewing open Purchase Orders
- Policy and procedure compliance
- Processing supplier invoices and resolving any queries
- Comprehensive spend tracking
- Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates
- Reporting on In Scope and Out of Scope works
- Drive high quality financial performance to influence P&L result
- Ad-hoc reporting as requested by Business Unit or Business/Finance.

**Quality**:

- Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
- Reporting and management of work management system
- Logging hazards & customer feedback on the QHSE Management Portal
- Subcontractor reviews.

**People**:

- Timesheets
- Organising training for the team
- Updating of the team attendance planner
- Culture carrier and promotes best practice.

**Other**:

- Obtaining supplier quotes and uploading onto the internal system for client approval
- Maintaining the stationery supply
- Updating Portals as and when required
- Constantly improve quality, service and efficiency.

**Success Measures**

Success in this role will be measured through defined targets as follows:

- Achievement of Business Unit / Contract KPIs in line with business requirements

**Requirements**:
**Education**

**Essential**:

- Hold academic passes with at least GCSE Maths and English or equivalent

**Desirable**:

- Higher educational qualifications to ‘A’ level or degree (or equivalent).

**Skills**

**Essential**:

- Highly computer literate. Intermediate level on Microsoft Office package (especially Excel)
- IT Skills to achieve key tasks and give the business a sound reporting base
- Superior written and verbal communication skills with strong oral presentation skills
- Capable of working in a matrix environment.

**Desirable**:

- Formal training in the use of Excel,Word and presentation software packages.

**Knowledge**

**Essential**:

- A basic understanding of business and customer
- facing environments.

**Desirable**:

- Understands the requirements of operating in a contract environment.

**Experience**

**Essential**:

- Been a part of a high-performing team.

**Desirable**:

- Previous experience of a service industry role using operating systems such as Dynamics AX.

**Aptitudes**
- Customer focus skills with a passion for customer service
- Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
- Self-motivated and ambitious
- Results/ task orientated, with attention to detail and accuracy
- Excellent time management and organisational skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
- Calm manner, able to work under pressure and with changing demands and priorities
- Confidential and discrete approach.

**Circumstances**
- The individual must be willing to undertake travel as the role/business requires.

**Core Competencies**
- Customer Service
- Communication Integrity
- Attention to Detail.

**About CBRE Global Workplace Solutions**:
As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm