Solution Design
4 weeks ago
**Location: Stoke (Blended)**
**Salary: Competitive + Vodafone Benefits**
**Hours: Full time (37.5 hours per week - Mon to Fri)**
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.
**Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.**
**What will you be doing?**
- Choose, implement and deliver the best solutions/activities to give the required end results
- Help to define the standards and procedures around which the SMB team will operate
- Act as an advocate for solution sales in SMB and across the organization by ensuring proper landscaping, solution knowledge and sales
- Responsibility for the quality of the tasks you perform
- Identifying and delivering the best course of action based on analysis of the information given
- Own self learning and development become and progress through the an accreditation stages as a Converged Technical Support Specialist
**Who are we looking for?**
- Excellent CXX and communication skills to bring consistent support to the team
- Outstanding customer engagement skills
- Ability to multi-task and prioritise
- Extensive experience of Converged Sales and a willingness to learn
- An understanding of Unified Communications, Converged, Connectivity, Cloud & Hosting would be of benefit
- A positive attitude with a pro activate willingness to learn
- Ability to quickly understand customer needs and to prioritise tasks to ensure customer satisfaction and the maintenance of existing revenues
**What’s in it for you?**
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.
**Together we can**
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.
**Posting end date: 20th January 2023
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