Application Support Analyst

5 days ago


Sheffield, United Kingdom Transaction Network Services Full time

**Job Title**: Application Support Analyst

**Location**: Sheffield

**Salary**:Competitive

**Job type**:Full Time, Permanent.

Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

**The Role**

An exciting opportunity has arisen to join TNS as an Application Support Analyst. We are looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical support, technical solutionsand engineering solutions across all production Payment Processing Applications. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to learn, be challenged and be involved in our expanding PaymentsProcessing business.
- Experience working within a Linux and or Windows OS environment - Ability to script and trouble shoot.
- Experience with MSSQL (writing queries, setup and management of maintenance task, trouble shooting, administering of database etc)
- Strong problem-solving skills and technical prowess.
- A willingness to learn
- Customer focused with proven customer service skills
- Attention to detail

**Desirable**
- Previous experience within a Payments environment
- Knowledge of ITIL framework desired but not essential

**Responsibilities**
- Manage and resolve incident tickets assigned to the 2nd line support team
- Provide Support for major Incidents providing root cause analysis
- Plan and support of Release and Change Management activities within the production environments
- Support the Problem Management process
- Production and update of service documentation
- Support PCI compliance
- Provide Support for Disaster Recovery activities
- Partake in 24/7 on-call rota
- Provide training, knowledge transfer and ongoing support to 1st line support staff

**Benefits**
- Competitive salary (Varies depending on experience)
- 25 days Holiday + Bank holidays
- Friendly and supportive team culture
- Optional Private Health insurance
- Cycle to work
- Long Service Awards
- Free Parking

Please click on the **APPLY** button to send your CV and Cover Letter for this role.



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