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HR Customer Service Administrator

4 months ago


Milton Keynes, United Kingdom DHL Full time

**HR Customer Service Administrator**

**Location: Milton Keynes (MK4 4BX)**
**Contract Type: Permanent**
**Hybrid working - 3 days in office**

DHL, an award-winning leading supply chain business is seeking a HR Customer Service Administrator, to deliver an efficient and accurate HR and pay administration service to employees and line managers for all activities associated with the employee lifecycle.

This role aims to provide timely and relevant information and advice, when requested, to employees, managers and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.

**WHAT DOES THE ROLE ENTAIL?**
- Administer HR and pay administration activities associated with the employee lifecycle, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.
- Provide consistent HR and pay advice, support and resolution to managers, employees and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
- Ensure the correct escalation of queries or cases to the Specialist teams or Subject Matter Experts.
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
- Promote a culture where line managers are aware of and own issues within the business.
- Support the development and implementation of the appropriate policies, and framework to address issues.

**WHAT DO WE NEED FROM YOU?**
- Self-motivated, well-organised, adaptable, and resilient.
- Responds to challenging priorities with a sense of urgency and pace.
- Ability to work well under pressure
- Ability to display initiative to resolve problems
- Admin or HR experience

**WHY CHOOSE US?**

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme

**OUR APPROACH TO DIVERSITY & INCLUSION**

**BE AN ESSENTIAL PART OF EVERYDAY LIFE**

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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