First Impression Assistant

6 months ago

Glasgow, United Kingdom Wlliams Lea Full time

First Impressions Assistant

**Salary**: £21,255 per annum plus company benefits

Location: Glasgow, G1 3PE (with occasional cover in Edinburgh)

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 1 hour unpaid lunch break, rotational shifts between the hours of 8 am and 6 pm

Work model: Fully onsite due to the nature of the role

Williams Lea seeks a First Impressions Assistant to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal, and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Purpose of the role

The First Impressions Assistant is the first point of contact for visitors calling or visiting our client’s busy legal office in Glasgow and serves as a brand ambassador. Duties include welcoming clients and visitors to the office, handling switchboard calls, organizing and preparing hospitality, and offering administrative support to the firm. Every task undertaken must be delivered with an exceptional customer service approach, ensuring a seamless service for clients.

A successful First Impressions Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They should be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus.

This is a hands-on role and will involve working alongside team members to deliver an overall exceptional service to our clients.

Key responsibilities
- Meeting, greeting, and interacting with visitors, tenants, and contractors
- Organizing and setting hospitality for client meetings
- Updating logbooks and schedules
- Processing deliveries
- Ordering, organizing, and assisting with events
- Troubleshooting facility problems
- Populating data collection workbooks
- Ensuring that security to the building is maintained in line with guidance and standard operating procedures
- Carrying out reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed
- Raising any concerns about process, practice, or incidents as appropriate
- Completing any reasonable tasks instructed by your line manager or property manager

Personal attributes
- A personality that brings positive energy to all areas of the operation
- Fluent written and spoken English
- An energetic approach that shines through in your work
- A team-focused attitude
- Experience using switchboard systems
- A natural passion and desire to create a positive experience for every visitor
- A committed attitude and dedication to creating a memorable guest experience
- Excellent personal presentation

The Package:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers, and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer dedicated to offering each and every employee an enjoyable, challenging, and rewarding career with future career development prospects.

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