Neighbourhood Housing Officer

**Neighbourhood Housing Officer - Rent Recovery**:

- **Public Sector - Local Authority**:

- **Full Time - Monday to Friday, 35 hours per week**:

- ** Temporary Role - 3 months with likely extension**:

- **£19.30 per hour / £24.69 per hour Umbrella**:

- ** Hybrid Working - 2 days in office and 1 day for site visits (Hubs are based in Southall and Hanwell), 2 days at home**:

- ** IT equipment provided**

Experience in a previous housing role and extensive rent recovery experience is
**essential.**

**Duties below are generic, this role is heavily dealing with rent recovery.**

**PURPOSE OF ROLE**:

- Improve outcomes for Ealing residents by providing a customer orientated service in line with Council values and objectives
- Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases.
- Maximise income collection through proactive management of arrears.
- Proactively manage housing assets, anticipate the needs of residents and contribute to a safe neighbourhood.
- Work as part of a team to deliver excellence, solve problems and deliver value for residents.
- Provide support, advice and ownership of resident complaints, resolving where possible and coordinating where shared across services and departments.

**KEY ACCOUNTABILITIES**:

- To provide clear, pragmatic and customer centred housing services on behalf of the Council and any housing provider aligned to the housing service.
- To maximise income collection across the range of tenures through proactive monitoring and management of customer accounts, making use of legal remedies where appropriate. April 2019
- To promote inclusion, cohesion and active citizenship in the neighbourhood - helping to shape opportunities and resident engagement.
- Act as an ambassador for the Council, its services and those who provide services on its behalf - support residents to navigate and access services specific to their needs and vulnerabilities.
- To promote and manage the safety of residents and assets through proactive monitoring, and responsive activity to emerging risk.
- Deliver coordinated resident services as part of a multi-disciplinary team. This could include duty, home visits, planned and reactive appointments, estate inspections, public meetings etc.
- Maintain accurate and retrievable records of key actions and decisions.
- Draft, plan and issue reports and correspondence on behalf of the service as part of an integrated management function that manages property and tenancies
- Delive

r housing services across disciplines (i.e. rents, tenancy, leasehold) working autonomously in at least one area.
- Support and encourage resident involvement and active citizen activities in the local neighbourhoods.
- Work with Tenancy Sustainment Officers to coordinate a multi-disciplinary approach to vulnerable residents.
- Safeguard vulnerable residents in line with Council policies ensuring protective measures within the control of the post holder are expedited (e.g. referrals to Locality Teams)
- Liaise with other relevant services to deliver a holistic housing management service (irrespective of tenure), maintenance teams, benefits services, allocations etc. ensuring key performance indicators are achieved.
- Deliver all activities and tasks with skill and diplomacy, upholding the Council's equalities and diversity policies, respecting confidentiality and observing all principles of data and information security/protection.
- Be responsible for working safely in accordance with the Council's procedures and policies. April 2019
- Maintain a working knowledge of all relevant policies, procedures and legislation that affect residents' housing, providing accurate information, advice or referral as appropriate.
- Manage risk, undertaking risk assessments and practical strategies to minimise adverse impact
- To assume any other reasonable functions, duties and responsibilities as requested by the employing department which are within the reasonable competence of the post holder.
- Work flexibly as required to undertake the role and, from time to time, meet service needs to facilitate special events in line with business requirements.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sadie Nunn