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International Passenger Survey Interviewer

3 months ago

Holyhead, United Kingdom Office for National Statistics Full time

**Job summary**

Are you interested in a role based in the UK’s busiest Air and Sea ports? Are you friendly, outgoing and do you enjoy meeting and talking to people from all over the world? If the answer is yes, come and join our team.

The International Passenger Survey is the largest, most authoritative survey of its kind in the UK. It has been providing data to a variety of organisations and government departments for over 60 years. Our clients include: Visit Britain, Balance of Payments, HM Revenue and Customs, Health Analysis and Pandemic Insights. Visit Britain use our data to identify and monitor UK inbound tourism to help build a detailed understanding of global target markets and broader travel trends. No personal data is collected or stored. Our data enables Visit Britain to provide information & advice to Government (the data you will collect impacts government policy) and the tourism industry and monitor perceptions of Britain amongst visitors and potential visitors. Balance of Payments use the IPS data to record foreign resident spend in the UK and compare with UK resident spend abroad.

**Job description**

You will be based at the Port of Holyhead. This will be considered your normal place of work (your base site).

IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts. Depending on your site, shifts lengths vary from 4 - 8 hours. As an IPS Interviewer, you will work as part of a small team using your friendly interpersonal skills to persuade a wide range of people to participate in this important interview. Some people take more persuading than others to take part, therefore you will need an adaptable interviewing style. Once the information has been gathered, you will enter it on to a tablet.

**Person specification**

**Key Responsibilities include**:

- Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
- Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.
- Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.

*
- Be punctual, ensuring shift start times are met. Remain on station until the end of shift.
- Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection.
- Determine the most efficient way of working to ensure data collection to meet set KPI’s from pre
- allocated flight lists.
- Collect and transmit high quality data within agreed timeframe and following agreed protocols.
- Be proficient in the digital technology and corporate systems required for your role.
- Take responsibility for your breaks, ensuring data collection is not compromised.
- Complete the administrative tasks required for your role as detailed.
- Buddy new interviewers as required, helping them settle into the environment and reach required standards.
- Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.
- Support all Site Managers, highlighting areas for improvement and engage in activities that will enhance the IPS operation data collection.
- Provide constructive feedback to your managers to help the operation and structure perform more efficiently.

*

**Skills and Experience**

**Essential Criteria**
- Good interpersonal skills and enjoy working with people.
- Be able to follow instructions recording accurate information.
- To be self-disciplined and self-motivated.
- Proficient in the use of tablets and smartphone as these will be used within your work.

*

**For more information about this role and to apply, please click the APPLY button to be taken to Civil Service Jobs.**

**Job Types**: Part-time, Permanent

Pay: £6,441.00 per year

Expected hours: 10.5 per week

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 08/05/2024
Reference ID: 351433