Infrastructure Engineer

1 month ago


London, United Kingdom Hays Specialist Recruitment Limited Full time

Infrastructure Engineer (2nd Line) - NHS - London - Onsite 5 days per week - Inside IR35 - 3 months
**Your new company**
An NHS Organisation is looking for an experienced Infrastructure Engineer to provide 2nd Line support on a range of laptop and other hardware issues and queries.
**Your new role**
Your main responsibilities will include:

- Troubleshooting laptops
- Loading images onto laptops
- Building, dispatching, and arranging returns for hardware
- Clearing historic backlog of tickets

**What you'll need to succeed**
You will have experience providing 2nd Line Support previously, and will be familiar with a range of laptop and hardware queries and issues. You will have a track record of dealing with tickets in a timely manner, and achieving KPIs set by line manager.
You will have good communication skills, and have provided support in person, over the phone, and online.
You will need to pass a Basic DBS for this position.



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