Debt Adviser

JOB TITLE: Debt Advisor
LOCATION: Redditch (Hybrid)
SALARY: £19,000 to £22,000 per annum
OPPORTUNITY: Permanent Role
HOURS: Monday to Friday shift patterns start time any time from 8:30am, end time up to 7:00pm. Some Saturday mornings may need to be worked.
BENEFITS: Opportunity to join a vibrant team, competitive pension scheme, bonus scheme
The day-to-day duties in your new job would be:

- Making and receiving telephone calls from businesses and individuals to recover outstanding debts.
- Handling difficult conversations in a sensitive and professional manner.
- Entering accurate records of customer conversations into the customer database.
- Following processes and guidelines regarding debt collection.
- Achieving personal and team targets in a contact centre environment.
- Accurately entering customer payment details into systems - ensuring these are entered correctly first time around.
- Day to day handling of multi-channel communication.
- Previous experience within a telephone-based collections role.
- You will have a positive telephone manner and assertive negotiation skills.
- Previous knowledge and experience with collections/debt recovery is a must.
- You must also be a great communicator and have confidence when dealing with conflict.
- We are looking for somebody with strong work ethics and enjoys working in a fun environment.
- Full DBS and CCJ check will be taken before any offer of employment.
Next steps

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.