Retention Specialist

1 month ago

London, United Kingdom Just eat Takeaway.com Full time

**Our story**

As a growing business, we're searching for opportunities to perfect our processes and implement methodologies that help our teams to thrive locally and globally. That's where you come in

**All about the role**

We are looking for a Telephone Retention Exec to join our Retention team. You will oversee saves/churns on the platform, and work closely with the dedicated Account Manager on their allocated accounts. The Telephone Retention team works hard to grow our existing estate by making sure current restaurant partners stay online, and are successful.

**As part of the role, we're also counting on you to have**:

- Strong communication skills, ability to be thick-skinned when dealing with partner dissatisfaction
- Determination and grit to contact and speak to as many partners as possible
- Relate to the restaurant partners' business and understand the fundamentals in order to provide a consultative/sales approach
- Resolve partner issues by determining the root cause and offering a tailored solution
- Ensure our partners are satisfied and continue to successfully trade with us
- Proactively manage allocated tasks to ensure business objectives are met
- Liaise with other teams across Sales, Operations and Account Management
- Consistently improving retention rates and KPIs

**Can you deliver**

**Here's what we're looking for from our Telephone Retention Executive expert**
- Previous experience in retention, sales, or account management
- Strong understanding of the marketplace
- Communicative, with the ability to negotiate and resolve difficult issues
- Enthusiastic and self-motivated
- An independent and proactive way of working, passionate about new challenges and changing environments

**Here is our offer**

Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading food delivery companies. By providing a creative, dynamic, and innovative environment, we empower our people and give them the ingredients for success.

**Diversity, Inclusion & Belonging

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