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Administration Assistant

4 months ago

Newcastle upon Tyne, United Kingdom One Utility Bill Full time

**Customer Operations Assistant**

**£21,674 | Fixed Term Contract**

**May - September 2023**

***Please note: the location for this role is our secondary site on Scottswood Road, Newcastle**

**Hi, we're One Utility Bill**

Each year, from March to September, we (and our student brand, Fused Bills) set out to find some amazing talent to work across all of our teams. Summer is a really busy and exciting time for us because that's when most of our student customers move house and entrust us with managing their utility bills ️

We're expecting this summer to be our busiest yet and we are looking forward to welcoming over 60 new (and old) faces to our office in the heart of Ouseburn during this time. A lot of our summer team are students who return each year to take up fixed-term contracts each summer to get good money and great experience and we're hoping that this year, you'd love to join them ‍

**We need someone**:
Inquisitive with a keen eye for detail
- ️ Excellent at time management and multitasking

Great at problem solving

Confident at communicating with a range of stakeholders

Unafraid to speak up with new ideas
- ️ Willing to drop and roll when needed and show diversity

Ready and willing to offer support to the wider team

**What you’ll be doing**:
The Customer Operations team are essentially the product of One Utility Bill. When we tell our Customers they can leave the hassle of managing their utility bills to us, it's the Customer Operations team that makes this happen. Split into three sub-teams: set ups, admin and closedowns & audits, the Customer Ops are responsible for a range of tasks.

As the Warehouse Administration Assistant you will be responsible for:
Packing and dispatching broadband routers against a daily deadline

Communicating with Virgin Media Business, Sky Business and Cuckoo to troubleshoot queries for our customers

Opening accounts, keeping them up to date and pay bills on behalf of our customers

**What you’ll get from us**

Firstly, the big one, you can expect a basic salary of £21,674 (pro-rata’d to reflect the length of your fixed-term contract).

You’ll get 25 paid holidays (also, pro-rata’d) with bank holidays on top

You’ll receive (and be paid for) all of the right training to help build your product knowledge and confidence when speaking to customers on the phone.

Our brand new shiny employee benefits platform, Magpie, will be yours to use from day one.

✍️ Extra employability sessions including CV workshops and interview training to help set you up for future roles

Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for Newcastle West End Foodbank and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats

**There's lots of opportunity with One Utility Bill...**

We are recruiting for other roles you may be interested in, click here to view our careers page, and scroll down to view our open jobs.

**How to get in touch**

This is a fixed term contract from May until the end of September (exact dates can be discussed during interview).

You'll work **40 hours per wee**k** from our warehouse on Scottswood Road. Remote working is not available for this role.