Reception Supervisor

_**About us**:_

Formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock. Full of period features, oak beams, and rich interiors, it’s a hidden gem where the combination of history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire.

Becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality.
- **About the role**:_
- Deputising for the Reception and Guest Relations Manager, you’ll have responsibility for the day to day running of the team, expertly managing arrivals and departures to ensure a seamless guest journey.
- Ensuring all of our guests are met on arrival and warmly welcomed
- Assisting guests in arranging activities throughout their stay, from a taxi to entrance tickets to Blenheim Palace, you’ll make sure you and your team have a fantastic knowledge of the the area and range of activities
- Recording our guest comments and concerns, including these in handover and daily communication to all departments; you’ll also ensure swift and professional resolution and follow through
- Ensuring our guest history report is thoroughly checked prior to arrival and any discrepancies addressed to ensure a seamless guest journey
- Maintaining the accuracy of our databases and building guest profile information by gathering, verifying and recording guest details
- Recording and accurately reporting all maintenance and housekeeping issues to our Maintenance team, proactively ensuring resolution and ultimately guest satisfaction
- Actively following all Macdonald Hotels standards at each and every interaction with our guests, you’ll lead this from the front, making sure your team are following these standards and providing them with immediate feedback, development and coaching
- Encouraging cross-departmental communication and continuing to build relationships with external activity centres and partners
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with The Bear one to remember in every way
- **About you**:_
- Ideally, you have experience in a guest facing role within luxury hospitality with a strong track record of success
- You have experience of Opera (Property Management System) and are competent using Microsoft Office, as well as written English
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Macdonald Hotels brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- As well as a flexible approach to working, you're able to multi-task and work in a fast paced enviornment
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way
- **Benefits**:_
- Service charge
- Commission on sales
- Parking available on-site
- Free meals when on duty
- Uniform provided
- Discounted stays in hotels across the group
- 25% off food, drink and spa treatments across the group
- 20% discount on golf
- Referral programme
- Auto-enrolment into our pension scheme and life assurance
- Access to the Employee Assistance Programme through Hospitality in Action

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Woodstock: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Reception Supervisor: 1 year (required)

Work Location: In person