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E-billing Specialist

4 months ago

Manchester, United Kingdom DWF Full time

DWF is a dynamic and forward-thinking full-service law firm with a unique vision of becoming the leading global provider of integrated legal and business services. With 4000 employees across 30 locations and an annual turnover of £380m, we are dedicated to building a global professional services business rooted in law.

We are seeking an e-billing specialist to join our Finance Operations team. While primarily focused on billing, this role offers exposure to various finance functions such as Credit Control, Cashiering, Accounts Payable, and Transformation. As we undergo significant change to enhance our service delivery, we seek adaptable individuals who can seamlessly transition between roles and drive innovation.

**Main Duties**:

- Proactively overseeing on-boarding process for existing and new clients switching to an e-billing solution
- Supporting the Senior Billing Manager to deliver the long-term objectives of the department, delivery against operational targets, business requirements and SLA’s
- Preparing e-bill files in LEDES and XML formats for portal submissions, with a clear understanding of requirements with manual submission of PDF files
- Dealing with submission errors, using own technical knowledge and liaising with fee earners, clients and third parties to resolve them
- Working closely with client partners and the wider billing team to ensure eBill submissions are created in an accurate & timely manner
- Working with e-billing portals including TyMetrix, Legal Tracker, Collaborati and Tungsten;
- Maintenance of matter and timekeeper data in external systems
- Co-ordination of the e-billing work stream through the dedicated inbox
- Maintaining a close understanding of Work in Progress and disbursement balances
- Supporting the management of certain billing mailboxes & queries via telephone adhering to SLA deadlines
- Building strong partnership with the business to support the Senior billing manager with monthly e-billing reviews with Client Partners
- Perform root cause analysis & drive recommendations for process & KPI improvements
- Demonstrable and tangible e-billing experience
- Ability to work under pressure in a fast paced dynamic environment
- Excellent verbal & written communication
- Proactive / self-starter with positive can do attitude
- Motivated, self-starter with the ability to work on own initiative and ability to manage and prioritise own workload
- Strong inter-personal skills
- Excellent organisational and time management skills in order to meet targets and deadlines
- Detail oriented approach with significant emphasis on achieving a high quality of work
- Hardworking, flexible and adaptable in their approach
- Proactive in work ethic and strives for continuous improvement

**Why Join Us**:

- Opportunity to learn and grow within a global firm.
- Work alongside award-winning finance leaders.
- Collaborative and innovative work environment.
- Chance to make a significant impact on service quality.

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.