Sme Account Handler

We are looking for a SME Account Handler to join our Luker Rowe team based in Amersham, to support the transaction of existing and new business within our SME team.

**Role Requirements**

We are looking for someone with a genuine client focus to support the renewal, retention and day to day management of existing clients, providing a high level of customer service and demonstrating the professionalism for which Luker Rowe is renowned.

In addition, the individual should have the appropriate knowledge to convert generated SME new business opportunities whilst also being alive to cross sell and add on opportunities within allocated cases.

A key component of the role involves demonstrating excellent communication skills and the ability to build a rapport with different client types over the telephone.

The role also involves providing administration support to colleagues and ensuring the team work together to handle allocated cases.

You will need to be a strong self-starter with a proven ability to manage your own workload and work as part of a close-knit team.

You should have a passion for delighting customers and take pride in delivering high quality solutions for your customers.***
- Insurance account handler experience across a range of business classes
- The skill to prioritise and organise workflow and working to deadlines
- Excellent communication skills
- Knowledge of insurance industry issues and development
- The ability to work as part of a team and form strong relationships with colleagues
- A passion for customer service and being a customer advocate
- Experience and confidence in using computer systems and software

**The following would also be desirable but not essential**:

- Experience using Acturis Insurance Software
- Existing insurance SME product knowledge
- CII qualification

**Who are Luker Rowe?**

On a foundation of talented, passionate and fulfilled individuals, Luker Rowe is driven by its people and focused on innovation within the insurance industry.

We’re a successful, independent and owner managed, Chartered Insurance Broker, with a vibrant team of insurance professionals. We pride ourselves on our investment in people and delivering exciting careers for those who share our enthusiasm for business changing success.

As a company we have built a roadmap for the future centered on our people and this role is an important piece of that jigsaw. Our framework of values is designed to deliver sustainable growth, with team-work and creativity at its core and maintaining high standards along the way.