Aftersales Coordinator

**Aftersales Coordinator - £23,000-£24,000**

An exciting opportunity to join one of the industry’s leading authorities on Commercial Vehicle Safety and Security Equipment as an Aftersales Coordinator.

Previous experience working in Logistics Management and a Customer Service Role are not essential but are desirable.

**Responsibilities**

As a Aftersales Coordinator your daily duties will include; managing and scheduling incoming Repair and Maintenance requests for a Key Client Account inline with specific Service Level Agreements. You will also be responsible for the cost effective and efficient scheduling of new Installations for a wide range of customers. Both elements of the role will involve liaising with other business departments to ensure that the correct parts are available, maintaining accurate and thorough audit trails for each case/installation and ensuring that all work from the previous day has been updated and closed down by the engineering team.

Ad hoc duties may include carrying out and collating manual inventory stock checks for third party equipment and general administrative work.
- Good and clear communicator with an impeccable telephone manner (essential)
- Proficient in Microsoft Office, Excel and Word (essential)
- Customer Orientated and Proactive Decision Maker (essential)
- An ability to interact with all individuals from all levels within the organisation (essential)
- Desire and willingness to learn, self-improve and take on new tasks as and when required (essential)
- Previous experience in a Customer Service and / or Logical Planning role (desirable)
- A positive ‘can do’ attitude towards organisational / Logistical Planning (desirable)

**Benefits**
- Company Pension Scheme
- Perkbox Benefits
- Tax Relief on Childcare
- A Discretionary Sick Pay Policy
- A Comprehensive Training Program
- Prospect of further development and the opportunity to expand your knowledge and training to other areas of the Aftersales and Engineering department.

**About Your Company**

Maple are proud to offer a unique nationwide installation and repair service. We are extremely proud of our highly committed and skilled Mobile Installation and Service Engineer / Field Technician Teams who are at the forefront of the business, the man on the ground dealing directly with the client / customer on site ready to fulfil their every installation / fitting need - no matter how big or small.

At Maple it’s a team event and all departments work together to ensure we remain a cut above the rest A philosophy of embracing new and emerging technologies coupled with our in house design and development capabilities has seen our product range evolve, keeping pace with the ever changing demands of the logistics industry.

**Maple - no one comes close.**

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 16/02/2024