Service Advisor/workshop Controller
5 months ago
We are a family run business established in 1967. Very much a garage business with Car Sales as well as MOT & Service. Operating in South Oxhey since 1990 having moved into a brand new building in 2017.
We deliver a fair and reasonably priced service to all our customers with high levels of customer care and satisfaction. Many of our customers have been with us 20 + years and we value loyalty in all areas of our work.
Being a small garage business with 3 workshop bays and 1 MOT bay the job description for service advisor must also include workshop controller and possibly even Service manager. The role is supported by two admin staff and a general manager who are all very proactive and attuned to sharing the work load in the day to day running of the business. Team work and a team spirit are vital in this role.
As a Service Advisor/workshop controller you will play a vital role within the garage as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same
**Key responsibilities**
As a Service Advisor/Workshop controller your key responsibilities will be:
- Provide best advice on any report repairs or additional service required, be able to sell with confidence and become their point of contact for the duration of their vehicle being within our Workshop.
- Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
- Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.
- Allocating work to technicians and MOT bay
- Ordering in of parts, lubricants and consumables from various sources.
- Occasionally dealing with car sales customers.
**Company Benefits**
- 20 days annual leave plus bank holidays. Plus additional days for long service.
- Contributory pension scheme
- Bonus scheme
- Staff discount scheme
- Team events
**Development and training**
Team members are given the relevant training to enable them to carry out and achieve our high standards. Training with LKQ Academy provided.
**Working hours**
Monday to Friday 8:00 to 5:30 (Includes a 60 minute lunch break)
1 Saturday in 4 9.00 - 1.00 (negotiable)
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£45,000 per year
**Benefits**:
- Company pension
- Cycle to work scheme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Yearly bonus
Work Location: In person
**Salary**: £30,000.00-£45,000.00 per year
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Yearly bonus
Ability to commute/relocate:
- Watford, WD19 7SE: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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