Welcome & Service Assistant X 2 / Cynorthwyydd
5 months ago
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Contract/duration: Permanent
Hours/working pattern: 585 hours. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year
Fel wyneb cyhoeddus ein heiddo, byddwch yn darparu croeso cynnes, cyfeillgar, yn rhoi gwybodaeth am yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn cael ymweliad pleserus a chofiadwy.
Cyflog: £11.64 yr awr. Dyma’r cyflog yr ydym yn ei ragweld o 1 Ebrill, ond bydd angen ei gadarnhau’n derfynol eto yn dilyn proses adolygu cyflogau flynyddol yr Ymddiriedolaeth.
Contract/hyd: Parhaol
Oriau/patrwm gwaith: 585 awr. Mae'r rôl hon yn seiliedig ar oriau blynyddol, lle gall faint o oriau rydych chi'n eu gweithio bob mis amrywio, ond bydd eich cyflog yn cael ei dalu mewn 12 rhandaliad cyfartal dros y flwyddyn
What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team working on Gower. mostly at Rhosili.
Nestled amidst breathtaking coastal and countryside landscapes, National Trust Rhosili is a magnet for visitors seeking the beauty of Rhossili Bay, consistently hailed as one of Wales' top beaches. With a bustling car park serving as the gateway to unforgettable experiences, we welcome guests year-round, with peak season in July and August.
Due to the location, we would advise you have your own transport to get here
Yn adrodd i'r Rheolwr Croeso, byddwch yn rhan o dîm sy'n gweithio ar benrhyn Gŵyr. yn Rhosili, yn bennaf.
Yn swatio yng nghanol tirweddau arfordirol a chefn gwlad syfrdanol, mae'r Ymddiriedolaeth Genedlaethol Rhosili yn fagnet i ymwelwyr sy'n chwilio am harddwch Bae Rhosili, a elwir yn gyson yn un o draethau gorau Cymru. Gyda maes parcio prysur yn borth i brofiadau bythgofiadwy, rydym yn croesawu gwesteion trwy gydol y flwyddyn, gyda'r tymor brig ym mis Gorffennaf ac Awst.
Oherwydd y lleoliad, byddem yn cynghori bod gennych eich cludiant eich hun i gyrraedd yma
What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
O ddydd i ddydd, byddwch yn darparu profiad gwasanaeth cwsmeriaid cyffredinol gwych. Byddwch wrth law yn ateb ymholiadau ac yn gwrando ar yr hyn sydd ei angen ar ein hymwelwyr fel y gallwch rannu'r wybodaeth gywir. Eich rôl chi yw sicrhau bod ein hymwelwyr yn cael y diwrnod gorau y gallant. Cewch gyfle i gymryd rhan mewn gwahanol agweddau ar brofiad yr ymwelwyr, o groesawu ymwelwyr i'r eiddo a hyrwyddo aelodaeth yr Ymddiriedolaeth Genedlaethol i gefnogi digwyddiadau eiddo allweddol - does dim dau ddiwrnod yr un fath.
Mae profiadau gwych i ymwelwyr yn ein natur, ac rydym yn credu y dylai pawb deimlo eu bod yn cael eu croesawu, eu gwerthfawrogi a'u bod yn ymgysylltu mwy oherwydd y gwasanaeth rhagorol rydych chi'n ei ddarparu. Byddai'r rôl hon yn addas i unrhyw un sydd ag angerdd am ddarparu gwasanaeth gwych i gwsmeriaid.
Who we're looking forWe'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
Byddem wrth ein bodd yn clywed gennych os ydych chi'n:
- cwsmeriaid sy'n canolbwyntio ar ddealltwriaeth o bwysigrwydd gwasanaeth gwych
- chwaraewr tîm, ond hefyd yn gallu gweithio ar eich menter eich hun yn
- drefnus ac yn barodi
- addasu i ddysgu sgiliau newydd
- fod ag agwedd gadarnhaol
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Fle
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