IT Field Engineer

3 weeks ago

Reading, United Kingdom IT Talent Solutions Ltd Full time

IT Field Engineer

Job Summary
IT Field Engineer needed for my client due to continued growth and new contract wins, they are expanding their base of Field Support Engineers in the UK.

This is a great opportunity for an experienced field engineer who is looking for a role that will allow them to work
with a wide variety of different EPOS, I.T. and Network Hardware platforms across an equally wide variety of
different customer sites including Hospitality, Food & Beverage, Retail, Healthcare & Fuel Stations.

This role is for an engineer living in or around the following areas.
- M4 Corridor from Acton - Reading

The successful applicant will be joining our Central Team.

Responsibilities and Duties
The role is varied, and no two days will be the same, your responsibilities will include:
- SLA driven EPOS & IT Support into both Hospitality, Retail & Healthcare outlets.
- Diagnosis and rectification of EPoS, Networking, and IT issues.
- IMAC - Install, Move, Add and Change of EPoS, IT & Networking devices.
- Project work including AV, Digital Signage and Customer Rollouts.
- Providing on-site support services on EPoS, I.T. and Network/Comm’s infrastructure, hardware, and
software.
- Working with your line management to ensure that your local spares holdings are always sufficient to
ensure that you can achieve first time fix resolutions in the vast majority of site visits.
- Working with other members of your team to ensure that regional SLA targets are consistently achieved,
and that customer’s satisfaction levels are consistently high.
- Representing the company to the highest possible standards at all times by taking pride in your work and
pride in delivering truly outstanding levels of customer service.
- Manage your workload to achieve the SLA's in the most efficient way.
- Joining the Standby Rota (Weekends & Bank Holidays)

Qualifications and Skills
You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and
support of the following:

- Sound understanding of EPoS systems and connectivity.
- Networking diagnosis and rectification.
- Sound fault finding skills.
- Customer facing skills.
- Timely and accurate paperwork completion.
- Flexibility on working days and hours available (some out of hours will be required).
- Cabling Infrastructure (Cat5, Cat6, Wireless etc.).
Prerequisites

You will need the following:

- Have a full 5-year checkable history (to enable airside passes to be arranged at airports).
- Ability to use standard Microsoft Windows and Office products.
- Ability to communicate well with colleagues and customers.
- Ability to methodically work through on-site problems from point of arrival to satisfactory conclusion.
- Willingness to be based from home and to travel as required by the company, including the need for
overnight stays away from home as required.
- Excellent organisational skills and the ability to plan, time manage, and multi-task.
- Flexibility, reliability, tolerance, and energy.
- Ability to motivate and get along with others.
- Ability to empathise with customer needs whilst at the same time being ever mindful of the commercial
requirements of the company.
- A true passion for technology and providing exceptional customer service.

This position will suit engineers who are looking for the following:

- A fast-paced working environment within an established and growing service delivery company.
- A company that recognises, encourages and rewards engineers who pride themselves on problem solving
ability, an ability to think creatively and an ability to find solutions and leave customers with a good
feeling.
- A company that has a great customer base, that is growing, and that is looking for people who can grow
with it.
- A position that is part of a team of technical specialists ensuring SLA's are met and systems are
performing to the highest standards at all times.

**Benefits**:

- Competitive base salary & Pension.
- Paid overtime.
- Company Van.
- Ongoing training.
- Laptop & mobile phone

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