Customer Service Advisor

3 weeks ago


Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills.

**Responsibilities**:

- Provide exceptional customer service and support to clients via various face to face channels
- Analyze customer inquiries and provide accurate and timely responses
- Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary
- Maintain a high level of product knowledge to effectively address customer inquiries
- Assist with order processing, billing inquiries, and account maintenance

**Requirements**:

- Previous experience in a customer service role, preferably in the financial services industry
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational skills and ability to work independently

**Job Types**: Full-time, Permanent

**Salary**: From £23,876.66 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person


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