Apprentice IT Technician

2 months ago

London, United Kingdom MW Appointments Full time

Job: Apprentice IT Technician

**Salary**: £20,000

Location: London

Main Duties:

- They will support all new developments and enhancements through the testing and release process
- Ensure feedback to stakeholders is provided in a timely manner regarding progress of their calls and development requests.
- Provide a quality, reliable and timely support service delivering to the agreed Service Level Agreements (SLA's).
- Work with cross-functional teams both internal and external 3rd party suppliers to resolve on-going technical issues.
- Produce and maintain technical support guides, service catalogue & other relevant documentation.
- Triage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolved.
- Ensure effective communication is in place to manage incidents and system downtime to the business user community.

Key Skills Required:

- Good knowledge of Office 365 environment
- Strong general IT skills
- Attention to detail
- Collaborative approach
- Good organisational skills
- Good customer service skills

This role would suit a recent school/ colleague leaver looking for a trainee role within an IT Technician function which provides full training and development opportunities.

REF: 9182

MW Appointments is acting as an Employment Agency in relation to this vacancy.

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