Leisure Team Member

2 weeks ago

Cambridge, United Kingdom Graduate Cambridge Full time

**Job Ref**:SEG1800

**Branch**:Graduate Cambridge

**Location**:Graduate Cambridge, Cambridge

**Salary/Benefits**:24000 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Variable over 7 Days

**Hours per week**:40

**Posted date**:16/02/2024

**Closing date**:01/04/2024

Graduate Hotels is seeking a full-time** **Leisure Team Member **to join **Graduate Cambridge **and its brilliant team of hospitality enthusiasts

The 148-bedroom Graduate Cambridge hotel is part of the Graduate Hotels collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge's historic centre. The hotel feels like an extension of the university, with nods to college architecture.

**THE ROLE**

As a **Leisure Team Member**, you will be the first point of contact to welcome our guests/members into the leisure club and oversee the leisure club operation. The facilities include gym, pool, sauna, steam room studio.

**JOB DUTIES AND RESPONSIBILITIES**
- Answering the phone, supporting with membership sales, membership enquiries, and guest questions whilst focusing on delivering exceptional standards of service to drive our guest's and members' experience.
- Keeping current on all mandatory training, e.g., pool plant, First Aid, Pool Lift guarding.
- Ensuring guests/members feel welcome, supported and at home within our leisure area by regularly walking the gym floor, providing a warm welcome and ensuring people have what they need.
- Ensuring the gym, showers, changing rooms and pool area are kept to exceptional standards of hygiene and cleanliness.
- Adhere to health and safety procedures, and report anything which causes concern to the appropriate Manager.
- Liaise with the maintenance teams to ensure the highest and most professional standards of all facilities.
- To ensure day-to-day preparation of facilities.
- Ensure that all users always behave in an orderly manner and take appropriate action should any member of the public misuse the facilities.
- To take on relevant responsibilities during Emergency Procedures.
- To make and record periodic checks on chemical levels of the pool water and report to a manager should it fail to meet the required standards.

**WHAT WE ARE LOOKING FOR FROM YOU**
- Level 2 fitness instructor qualification (desirable)
- NPLQ (desirable).
- Pool plant qualification - (desirable).
- Excellent communication skills
- Ability to take the initiative and a practical approach to problem-solving.
- Flexibility is required for working hours as weekend and evening work will be required.
- Most importantly, you'll love building rapport with guests and members and offering a friendly service - we want our members to experience a sense of home with us, and you will be right at the heart of this.

**THE PERKS**
- Company Discount on rooms plus free night stays each year.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Discounts on the hotel food beverage.
- Recognition incentives.
- Team Member Events.
- Complimentary meal on duty in the Team Member canteen.
- Parking for cars, mopeds, scooters and bicycles.

**ABOUT GRADUATE HOTELS**

Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.

**EQUAL OPPORTUNITIES**

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

**RIGHT TO WORK**

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.

Graduate Cambridge is a boutique hotel inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge’s historic centre, our idyllic retreat feels like an extension of university, with nods to college architecture and crests, and discoveries like the DNA double helix. History lovers will appreciate our proximity to the town’s best sights. For city dwellers, Graduate Cambridge is a welcome weekend retreat. Take a break by the river and watch the punts glide by.

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