Debtors Officer

**Job overview**:
ELFS Shared Services, as a business division of Northern Care Alliance Foundation Trust.

This post is a part time post of 15 hours per week

You will join the Accounts Receivable section of ELFS Shared Services. You must be able to deal with a high volume of customer accounts and chase debt efficiently and effectively. You will be responsible for overseeing customer query resolution.

You must have strong organisational skills and be a focused individual. You must be a good team player with excellent communication and IT skills.

If you are a good communicator with a tactful manner and can keep calm while working under pressure this job may suit you.

**Main duties of the job**:
You will be responsible for the recovery of outstanding debt and will utilise the computerised Credit Control database and Dashboards to chase debt effectively. Ensure any communications are conducted professionally and courteously ensuring confidential information is not disclosed to any unauthorised personnel

You will be expected to plan your own workload, working to specified targets assigned by the Deputy Credit Controller.

Excellent communication/keyboard skills are necessary for this role.

You will be responsible for receiving, reviewing, interpreting and responding professionally to all queries received from Customers, ELFS and NON ELFS staff across the client organisations.

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Knowledge and experience**:
**Essential criteria**:

- Experience of accounts receivable procedures
- Experience of working within an accounts department

**Desirable criteria**:
**Skills**:
**Essential criteria**:

- Enthusiastic Team Player
- Clear written and verbal communication skills, along with effective listening skills

**Qualifications**:
**Essential criteria**:

- GCSE in Math's & English - Grades A-C or equivalent qualifications

**Desirable criteria**:

- Studying towards a business qualification

**Employer certification / accreditation badges**: