Client Accounts Customer Advisor

3 months ago

Salisbury, United Kingdom Fexco Full time

**Your New Job Title**: Client Accounts Customer Advisor

**Company**: Fexco Property Services

**Location**: Salisbury

**Hours**: 37.5

**Why join us?**

**About this Role**:
We are recruiting for a permanent Client Accounts Customer Advisor to join our busy client accounts departments based in our Head office in Salisbury. You will be playing a major role in the team dealing with all aspects of Client Accounts Administration.

**Some Responsibilities and Goals you’ll own**:

- Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
- Responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
- Responding to Client queries via letters in relation to Client Accounts matters and assisting with queries and complaints.
- Liaising with the Property Managers with regards to account queries from clients
- Completing full and comprehensive log calls and notes on QUBE
- Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
- Housing keeping of the accounts on QUBE.
- Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.

**Must Have Skills**:

- A desire to help customers and deliver a very high standard of Customer Assistance.
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and enthusiastic team player.
- Self-Motivated and target driven.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative.
- Capable of working under pressure during busy periods.
- Reliable with excellent timekeeping
- Previous Customer facing role/s

**Bonus / Superhero Skills**:

- Relevant service charge experience.
- Experience of using QUBE system.

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