Senior Helpdesk

A great opportunity has become available for a reliable and skilled **Senior Helpdesk / Gas Scheduler **to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in **Woking**, you will join us on a **full-time, permanent** **basis,** and in return, you will receive a **competitive salary of £27,000 and excellent benefits.**

**Mountjoy** is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

With a focus on delivering exceptional service to our clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

**Our Company values**

We take pride in everything we do - Which means we expect all our employees to:

- Present a professional appearance at all times
- Keep your vehicle clean and tidy at all times
- Keep your work area safe, tidy and well organised
- Deliver a high standard of work at all times

**We have Integrity, built-in**

**Our Company Benefits**:

- 31 days annual leave rising to 36 days with length of service (including bank holidays)
- We offer a flexible scheme to buy or sell up to 5 days of annual leave per year
- Company sick pay after 12 months length of service/after probation
- Life Insurance
- Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice
- Cycle to Work Scheme
- Discounted Gym Membership
- Employee recognition scheme
- Length of Service Rewards
- Childcare voucher scheme
- Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
- Our Employee Assistance Programme to support all staff
- Refer a Friend scheme

**Key responsibilities as our** **Senior Helpdesk / Gas Scheduler will include**:

- Working closely with the Helpdesk Team Schedulers to ensure responsive repairs are scheduled, resourced and completed within the Client KPI targets
- Ensuring that all annual Statutory Gas Servicing appointments are efficiently and effectively arranged with tenants, and resourced and managed to ensure all properties are compliant
- Ensuring that any identified Gas remedial or safety works are efficiently and effectively arranged with tenants, and resourced and managed to ensure all properties are compliant
- Working closely with the Gas Manager for any technical and process advice needed and raising any concerns so that proactive plans are made
- Working closely with the Client Asset Compliance team keeping them updated on properties that we are unable to gain access
- Planning servicing and remedial works to ensure we meet appointment times/response times
- Constantly monitoring the appointment screens and statuses to identify potential issues before they happen to make the correct decisions to rectify and own the issue through to resolution
- Proactively managing operative annual leave and training requirements to ensure a consistent delivery of the service by having enough resource available
- Providing cover for the Helpdesk/Scheduling Team in periods of absence such as holiday and sickness
- Being willing and able to participate in the out-of-hours escalation

**What we are looking for in our Senior Helpdesk / Gas Scheduler**:

- GCSE or equivalent grade C or above in Maths and English
- Relevant qualification in Business Administration or Customer Services (advantageous)
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group
- Good geographical understanding of the Woking area including main highways, the best routes, and travel times between different locations
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group
- Good geographical understanding of the Woking area including main highways, the best routes, and travel times between different locations
- Experience working in an Operations Centre of a Building Maintenance Contract
- Experience of scheduling work in a fast-paced environment

If you feel you have the skills and experience to become our **Senior Helpdesk / Gas Scheduler **then please click “**apply**” now - We’d love to hear from you

Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association.