Academy Administrator

Overall Purpose

**Responsibilities**:
1. Cornerstone OnDemand Administration:

- Manage and maintain the Cornerstone OnDemand LMS, ensuring it remains up-to-date, user-friendly, and aligned with Hill Robinson's training goals.
- Manage and maintain the integrity of permission structures and confidentiality.
- Create and manage user accounts, groups, and permissions to grant appropriate access to various learning content.
- Upload, organise, and update learning materials, courses, and modules on the LMS platform.
- Monitor and troubleshoot any technical issues related to the LMS, liaising with Cornerstone OnDemand support if necessary.

2. LMS Content Coordination:

- Coordinate the scheduling and deployment of training materials and learning initiatives through the LMS.
- Coordinate and schedule communication plans timeously.
- Conduct regular quality checks to ensure that all content is accurate, functional, and aligned with learning objectives.

3. User Support and Training:

- Provide technical support and assistance to employees, managers, and other users in navigating the LMS and resolving issues promptly.
- Support training sessions and workshops to educate employees on using the LMS effectively.
- Act as the primary point of contact for LMS-related queries and communicate system updates to relevant stakeholders.
- Effectively onboard new clients and delegates, ensuring a seamless user experience.

4. Reporting and Analytics:

- Generate and analyse LMS usage data and performance metrics to assess the effectiveness of training initiatives.
- Provide regular reports to the Head of Academy and other stakeholders, offering insights for continuous improvement.

5. LMS Integration and Upgrades:

- Collaborate with the IT/TPMO teams to ensure seamless integration of the LMS with other relevant systems and platforms.
- Stay informed about LMS updates and new features, recommending upgrades and enhancements to enhance the learning experience.

6. Compliance and Data Security:

- Ensure that all learning content and data are handled in compliance with company policies and regulations.
- Maintain data integrity and security protocols to protect sensitive user information.

Person, skills, and knowledge specification
- Proven experience in administering and coordinating learning management systems, with specific expertise in Cornerstone OnDemand.
- Solid understanding of e-learning principles, instructional design, and adult learning methodologies.
- Strong technical aptitude and problem-solving skills, with the ability to troubleshoot LMS issues effectively.
- Excellent organisational skills and attention to detail to manage content, schedules, and user accounts efficiently.
- Strong communication and interpersonal skills to provide support and training to users across the organisation.
- Analytical mindset with the ability to derive insights from data and use them to drive continuous improvement.
- Familiarity with data security and compliance standards related to handling sensitive information.
- Previous experience in a maritime or super yacht industry is an advantage.
- Support the L&D department with all aspects of administration
- Support the team with content curation as requested

We have a range of employee benefits including:

- Employee Assistance Program
- Hybrid working for eligible roles
- Accident cover
- Travel cover
- Academy Learning

Plus additional benefits relevant to the location you’ll be contracted by.