Infrastructure Analyst

**Infrastructure Analyst**

**The Position**

We have an exciting opportunity for an experienced Infrastructure Analyst to join our IT team based in Bradford.

The Role is providing technical support for all internal end user software, hardware and connectivity.

Supporting 2000+ end users across EMEA good communication skills will be vital, as well as the ability to diagnose issues, identify a fix and own the issue through to resolution.

The primary objective is to deliver a 1st class customer experience and minimise down time.

**Areas ofresponsibility**:
Provide hands on and remote support for desktops, laptops and other IT hardware

Including builds, installation, troubleshooting and configuration.

Knowledge of Windows operating systems and the Microsoft Office suite including Office 365

Experience managing Windows 10 devices using SCCM

End user account administration (password resets, group management etc)

Understanding of networking technologies (LAN/WAN, Wi-Fi, VPN, DHCP and DNS)

At least one year of Desktop Support experience in a large corporate environment.

Excellent problem-solving skills with driven, pro-active, can do attitude.

Strong communication skills with the ability to discuss technical solutions using basic explanation.

Ability to work on own initiative, address and resolve problems in a busy environment.

A passion for customer service with an active interest in IT

Adhere to asset management procedures

Excellent written and verbal communication skills

To always be willing to carry out any other reasonable request

Logging & updating support tickets on ServiceNow

Create and maintain Knowledge base articles

**Who we are looking for**:
Knowledge troubleshooting Windows devices

Knowledge of supporting Windows 10, Microsoft Office 365

Understanding of VoIP Phone System technology

Knowledge of Mobile Device Management using MS Intune

Knowledge of SCCM

Ability to work on your own and as part of a team