Hotel Receptionist

5 months ago

Chelmsford, United Kingdom The Lion Inn, Boreham Full time

Hospitality is our Personality and we are RedCat

Company Overview

RedCat are acquiring multiple pubs and inns in sort after locations across the UK. Our calling is to revive and re-generate potentially amazing spaces, by investing heavily in the buildings, and design, their branding, and most of all the people. By providing industry leading, lifestyle enhancing spaces, we will be injecting excitement back into the hospitality sector. RedCat is an ambitious, fast paced company and if you want to come on this exciting journey, the opportunities at RedCat are infinite.

The RedCat Way

We want every employee at RedCat to carry out their role and responsibilities with the same approach, having integrity, showing care and being respectful. Whether you are managing a 30 room boutique hotel or you are making cocktails in a leading high street café bar, you can all carry out these duties in the same RedCat way. Hospitality is your personality, that’s why you an honest problem solver who will roll up your sleeves and make sure every customer you serve has an incredible experience, one to write home about.

The Role:
Receptionist

We are looking for a receptionist that encompasses natural warmth and a welcoming manner. Articulate with reservations and administration duties, possess a ‘can do’ attitude and looks for the plus ones, to enhance the guest’s experience.

Enjoys the buzz of a busy venue with the ability to stay focused, presenting a high level of customer service.

With a lot of todays’ reservations coming via the internet, having a good understanding of IT, EPOS, PMS and PDQ machines will be required.

You will need to be calm and methodical and have a good understanding of the overall operational workings of the hotel. Your communication skills with your team will need to be on point, ensuring all guests needs are organised.

You will be passionate for being best in class and progressive about the future. Having a smart and presentable manner, you will love being the welcoming host of our venue.

The reception desk is the main port of call for all guests visiting the venue, be it for the hotel, the restaurant or our wedding and function centre.

With 23 rooms you will be required to serve breakfast to hotel residents in the morning and deal with the checkout process. Afternoon shifts you will be checking customers in and dealing with room service orders and customer communications.

**Shifts are split between am or pm. Am shift is 6am - 2pm and pm shift is 2pm - 9pm. Five shifts per week on a flexible schedule over the seven days. Rotas are produced three weeks in advance.**

**Key Responsibilities**:

- Charming and welcoming
- Hospitality champion who loves customer service
- Enjoys following procedures.
- Impeccable presentation and attention to detail to deliver the highest quality level of service, whether in person or by administrational duties
- Positive attitude providing unexpected surprises to the team and guests and moments of care, being calm and considerate of fellow colleagues.
- Excellent communication skills.
- Good understanding of IT processes, EPOS, PDQ and PMS.
- Good level of numeracy, telephony, spelling and grammar
- Good customer service skills
- Knowledge of Guestline/Rezlynx PMS experience would be an advantage
- Be able to run a busy breakfast service in tandem with the reception desk when on a morning shift

**Whats in it for you?**
- Competitive Salary
- Tips
- 25% off all food, drink, rooms at all RedCat Venues* (T&C’s) apply
- Great opportunities to progress within a growing company
- Free meals on shift.
- 24hrs access to the companies training and development site.
- Wellness Programme

INDFOH

  • Hotel Receptionist

    5 months ago

    Chelmsford, United Kingdom County Hotel, Chelmsford Full time

    **Job Title**:Receptionist **Role**:Team Member **Reporting To**:Reception Manager / Assistant Reception Manager **Department**:Reception **Hours**:Part Time, hours of work are 24 hours per week, 3 days out of 7 on a rota basis. **Salary**:Up to £14,280 per annum, based on previous experience. The County Hotel, Chelmsford is looking to recruit an...

  • Hotel Receptionist

    5 months ago

    Chelmsford, United Kingdom County Hotel, Chelmsford Full time

    **Job Title**:Receptionist **Role**:Team Member **Reporting To**:Reception Manager / Assistant Reception Manager **Department**:Reception **Hours**:Full Time, hours of work are 37.5 hours per week, 5 days out of 7 on a rota basis. **Salary**:Up to £22,300.00 per annum, based on previous experience. The County Hotel, Chelmsford is looking to recruit an...

  • Hotel Receptionist

    6 months ago

    Chelmsford, United Kingdom The Maple Hotel Full time

    Amazing Hotel looking for Hotel Receptionist to jon their team asap **WHAT WILL I BE DOING?** - Greet, serve and look after our all our customers so they go home happy - Work with our team to create a friendly atmosphere our guests will love - Share your knowledge of our food and drinks by making recommendations whilst taking orders - Prepare and serve...

  • Hotel Receptionist

    6 months ago

    Chelmsford, United Kingdom County Hotel, Chelmsford Full time

    **Job Title**:Receptionist **Role**:Team Member **Reporting To**:Reception & Guest Relations Manager **Department**:Reception & Reservations **Salary**:Up to £20,350.00 per annum, based on previous experience. The County Hotel, Chelmsford is looking to recruit an enthusiastic and passionate Receptionist to work front of house on a full time basis. **The...

  • Hotel Receptionist

    5 months ago

    Chelmsford, United Kingdom Pontlands Park Hotel Full time

    A small family run 3 star hotel on the outskirts of Chelmsford, offering a 5 star service to all of its guests is looking for an Experienced hotel full time receptionist to join the team. For this role, we are seeking an enthusiastic and experienced hotel receptionist with a proven record in delivering excellent customer service to deliver a warm and...

  • Hotel Receptionist

    5 months ago

    Chelmsford, United Kingdom Pontlands Park Hotel Full time

    A small family run 3 star hotel on the outskirts of Chelmsford, offering a 5 star service to all of its guests is looking for an Experienced hotel full time receptionist to join the team. For this role, we are seeking an enthusiastic and experienced hotel receptionist with a proven record in delivering excellent customer service to deliver a warm and...

  • Hotel Night Duty Supervisor

    5 months ago

    Chelmsford, United Kingdom County Hotel, Chelmsford Full time

    **Job Title**:Night Duty Supervisor **Role**:Supervisor **Reporting To**:Reception Manager **Department**:Reception & Nights **Hours**:Part Time or Full Time contract available **Salary**: Up to £10.80 per hour, based on previous experience The County Hotel, Chelmsford is looking to recruit an enthusiastic and multi-skilled Night Duty Supervisor to work as...

  • Hotel Receptionist

    5 months ago

    Chelmsford, United Kingdom Channels Hotel Full time

    The ability to work additional hours when required, such as covering staff holiday, would be a useful attribute. **Job Types**: Part-time, Permanent Pay: £12.50 per hour Expected hours: 21 - 25 per week **Benefits**: - Company pension - Employee discount - Free parking - On-site parking Schedule: - Day shift - Weekend availability Ability to...

  • Receptionist

    6 months ago

    Chelmsford, United Kingdom The Lion Inn, Boreham Full time

    Receptionist We are looking for a receptionist that encompasses natural warmth and a welcoming manner. Articulate with reservations and administration duties, possess a ‘can do’ attitude and looks for the plus ones, to enhance the guest’s experience. Enjoys the buzz of a busy venue with the ability to stay focused, presenting a high level of customer...

  • Night Porter/receptionist

    5 months ago

    Chelmsford, United Kingdom Best Western Rose and Crown Hotel Colchester Full time

    A Night Porter / Receptionist / Bar / Cleaning is required to work at the Atlantic Hotel Hotel consisting of 62 Bedrooms. This position is meet and greet all guests to reception and Bar / Room Service with a helpful attitude. Experience of working within a busy, prestigious service orientated environment / hotel environment is desirable along with excellent...

  • Night Porter

    6 months ago

    Chelmsford, United Kingdom Channels Hotel Full time

    Channels Hotel is looking for an experienced Night Receptionist/Night Porter to join the team on a full-time basis. **Responsibilities**: - Hosting and managing night reception - Welcoming guests and processing late check-ins - Providing information on hotel facilities and services, as well as the surrounding area - Confirming all aspects of room...

  • Receptionist - The Lion Inn - Chelmsford

    2 months ago

    Chelmsford, United Kingdom RedCat Pubs Full time

    Receptionist - The Lion Inn - ChelmsfordReceptionist - Shift based to include evenings and weekends. What's in it for you? Tronc25% off all food, drink, rooms at all RedCat Venues* (T&C's) applyGreat opportunities to progress within a growing company Financial wellbeing programmeEmployee recognition programmeMeal deals whilst on shift Apprenticeship...

  • Receptionist - The Lion Inn - Chelmsford

    2 months ago

    Chelmsford, United Kingdom RedCat Pubs Full time

    Receptionist - The Lion Inn - ChelmsfordReceptionist - Shift based to include evenings and weekends. What's in it for you? Tronc25% off all food, drink, rooms at all RedCat Venues* (T&C's) applyGreat opportunities to progress within a growing company Financial wellbeing programmeEmployee recognition programmeMeal deals whilst on shift Apprenticeship...

  • Front Desk Associate

    4 weeks ago

    Chelmsford, Essex, United Kingdom RedCat Pubs Full time

    Job Title: Receptionist - The Lion Inn - ChelmsfordJob Summary:We are seeking a highly skilled and experienced Receptionist to join our team at The Lion Inn in Chelmsford. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and managing the front...