Support Assistant

4 weeks ago

Newport, United Kingdom British Red Cross Full time

**Senior Support Assistant, Refugee Support**

**Location**:Newport
**Contract type**:Permanent
**Hours per week**:21
**Salary**:£18,626 (Actual salary for 21 hrs £11,176 per annum)

**Could you play a crucial role within our Refugee Support team?**

The Senior Support Assistant is at the heart of the Refugee Support team. You will be working alongside an operational team delivering frontline services and provide a vital link in our service delivery.

The purpose of the role is to provide administrative support to the Refugee Support team. You will be responsible for providing reliable administrative support which is essential in ensuring we deliver the best possible service. This will involve petty cash handling and reconciliation, supporting & line managing volunteers, responding to external enquiries and other activities as part of a dynamic frontline service.

This is a fantastic opportunity and will be a rewarding role for the right person. You’ll be helping us achieve our mission of supporting people in crisis.

**Diversity is something we celebrate**

We want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

To find out more about how we develop our inclusive environment please visit our website for our Diversity & Inclusion.

**You should have the following skills & experience**
- Excellent Organisation Skills
- Confident IT Skills
- Knowledge of the Asylum Process
- Excellent interpersonal and communication skills in written and verbal English
- Ability to listen, empathise and provide emotional support to highly distressed and vulnerable people in crisis
- Knowledge and ability to demonstrate an understanding of issues such as confidentiality, data protection, and health and safety
- Promotes diversity & inclusive practices

**The Team**

Refugee Support provides core services to asylum seekers and refugees, including Orientation, Destitution Support including casework, Family Reunion Integration and Travel Assistance.

The British Red Cross Refugee Support work closely with the refugee sector and wider community partners participating in City Wide forums to promote access to services and support integration.

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:

- Reduce destitution and exploitation
- Restore family links and facilitate reunion
- Challenge stigma and build inclusion
- Ensure protection and empower people to make positive decisions to regain control of their lives

We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment.

We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.

**Uwch Gynorthwyydd Cymorth, Cymorth i Ffoaduriaid**
**Lleoliad: Casnewydd**
**Math o gontract: Parhaol**
**Nifer yr oriau mewn wythnos: 21**
**Cyflog: £18,626 (Cyflog go iawn am 21 awr £11,176 y flwyddyn)**

Allech chi chwarae rhan hanfodol yn ein tîm Cymorth i Ffoaduriaid?

Mae’r Uwch Gynorthwyydd Cymorth yn ganolog i’r tîm Cymorth i Ffoaduriaid. Byddwch yn gweithio ochr yn ochr â thîm gweithredol sy’n darparu gwasanaethau rheng flaen ac yn darparu cyswllt hanfodol yn ein gwasanaeth.

Pwrpas y swydd yw darparu cymorth gweinyddol i’r tîm Cymorth i Ffoaduriaid. Byddwch yn gyfrifol am ddarparu cymorth gweinyddol dibynadwy sy’n hanfodol i sicrhau ein bod yn darparu’r gwasanaeth gorau posibl. Bydd hyn yn cynnwys delio ag arian mân a chysoni, cefnogi a bod yn rheolwr llinell i wirfoddolwyr, ymateb i ymholiadau allanol, a gweithgareddau eraill fel rhan o wasanaeth rheng flaen ddeinamig.

Mae hwn yn gyfle gwych a bydd yn swydd sy’n rhoi boddhad i’r person iawn. Byddwch yn ein helpu i gyflawni ein nod o gefnogi pobl mewn argyfwng.

**Mae amrywiaeth yn rhywbeth rydyn ni’n ei ddathlu**

Rydyn ni eisiau i chi allu bod yn chi’ch hun yn y Groes Goch. Rydyn ni am i chi deimlo eich bod mewn awyrgylch cynhwysol, ac mewn sefyllfa wych i’n helpu ni i ledaenu caredigrwydd.

I gael rhagor o wybodaeth am sut rydym yn datblygu ein hawyrgylch cynhwysol cliciwch yma: Amrywiaeth a Chynhwysiant

**Dylech feddu ar y sgiliau a’r profiadau canlynol**
- Sgiliau Trefnu Rhagorol
- Sgiliau TG Hyderus
- Gwybodaeth am y Broses Lloches
- Sgiliau rhyngbersonol a sgiliau cyfathrebu rhagorol mewn Saesneg ysgrifenedig a llafar
- Y gallu i wrando, i ddan

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