Health Care Assistant Outpatients

5 months ago

Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

**Out Patients**: The department provides consultations and supportive care to adult patients from a number of specialties, including oncology, large joints, small joints, spinal, muscoskeletal and pain management. The department runs nurse led clinics with opportunities for health care assistants to be involved with wound management, phlebotomy and health promotion, whilst continually supporting improvements to patient pathways.

Staff have told us we are ‘kind patient teachers’ that we make them feel ‘welcomed and supported’ that ‘work is varied, with each day providing new and exciting challenges.’ The team put their ‘personality into professionalism’ and say they are ‘proud to work in the outpatient department’.

**We will provide**:

- Local induction period
- A 2-week induction programme which incorporates the mandatory training and theory required for mandatory completion of the care certificate.
- Clinical Trainer support to complete the care certificate and any required clinical competencies
- On-going development opportunitie

Numeracy and Literacy Tests will take place at interview.

To work as a member of the healthcare team, in the delivery of healthcare that is safe and caring; locally engaged; efficient and innovative. To provide high quality, patient centred care under the supervision of qualified staff. To be accountable for your actions and omissions.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

**Communication & relationship skills**:
Maintain confidentiality at all times.

Promote effective and efficient communication with all members of the multi-professional team.

Provide effective working relationships with patients/relatives/carers/ nursing team/medical and multi-disciplinary teams.

Contribute to effective communication and minimise barriers where there are communication differences.

Report any complaints to the registered practitioner in charge immediately.

Provide and receive routine information.

Exhibit professional behaviour and attitude at all times.

Demonstrate excellent customer service skills.

**Knowledge, training & experience**:
Demonstrate knowledge of personal care and related procedures.

Undertake all training and development courses deemed appropriate for the role as specified by Trust policy and procedure.

Recognise own level of competence and limitations to ensure safe practice.

Adhere to the Trust’s uniform policy.

Actively participate in the Trust’s appraisal system.

**Responsibility for patient care**:
Support nurses and healthcare professionals in assisting patients in maintaining their personal hygiene needs prescribed in their individual plan of care (e.g. washing, bathing, dressing, toileting, care of nails, hair care etc).

Support and observe the patient, reporting to the registered nurse/healthcare professional any changes that might affect the patients’ health and well-being.

Provide care with due compassion and respect to patient’s customs, culture, rights and choices.

Provide assistance and support to ensure the psychological/emotional and physical needs of patients are met, responding and reporting appropriately.

Promote patient involvement in own care-no decision about me, without me.

Support the maintenance of privacy and dignity.

Support and assist patients with their nutritional/dietary needs including fluid intake.

Work with registered nurses and healthcare professionals to assess patient’s activities of daily living and the care required to promote independence.

Assist in the preparation of patients for procedures/investigations and to collect/deliver specimens as required.

Support the registered nurse/health professionals with carrying out duties e.g. chaperoning and observations and other delegated tasks whilst recognising own limitations.

Report any safeguarding or other concerns immediately to the registered nur

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