Claims Administrator

3 weeks ago

Gateshead, United Kingdom Vertu Motors Full time

**Vertu House, Gateshead**

Here at Vertu Motors we have an opportunity for a F&I Claims Administrator to join our team on fixed term contract for 7 months.

As our administrator you will be responsible for processing compliance concerns and F&I claims, your role involves ensuring that all activities within the Customer Service Department adhere to the FOS (Financial Ombudsman Service) compliance standards and regulations. You will be responsible for creating a record for all compliance concerns raised by customers, including 3rd party representatives, employees, and regulatory authorities.

Your role requires a understanding of financial regulations and compliance, a strong attention to detail, excellent communication skills, and the ability to work efficiently alone and under pressure. You will play a crucial role in maintaining the organization's compliance with regulatory requirements and providing a smooth experience for customers filing F&I claims.

Experience in the use of Microsoft products to a relatively good standard as an administrator is required.

This is a full time role and the working hours are 9am - 5pm and is based out of our head office in Gateshead.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity and Paternity

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