Customer Assistant Café

5 months ago

Newport, United Kingdom Marks & Spencer Full time

**Working Pattern**
sun 11-15
sat 11-15

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Newport, ISLE OF WIGHT, ENGLAND;
IOW Newport

  • Café Assistant

    5 months ago

    Newport, United Kingdom Isle of Wight Pearl Full time

    The Isle of Wight Pearl café team are looking for a café assistant to join their busy café. You will play a vital role in delivering exceptional service to our visitors. Working closely with the other team members, you will ensure that our customers have a memorable experience. **About you** Experience working in a fast paced, busy environment; Front...

  • Crisis Café and Barista Outlet

    5 months ago

    Newport, United Kingdom Growing Space Full time

    _**Pilot Project Crisis Café and Barista Outlet**_ - **Job Title Catering Supervisor**_ - **Hours 28 Hours per week, over 5 days to include a Saturday morning **_ - **10hrs Crisis café**_ - **18hrs coffee cart (Job share may be considered)**_ - **Salary £11.44 per hour **_ - **Contract 12 months **_ - **Immediate Start Available**_ - **Areas of work -...

  • Cafe Assistant/barista

    4 months ago

    Newport, United Kingdom Boswells Cafe Full time

    _**Exciting opportunity to join our lovely team and work daytime hours in a friendly & busy **_**caf**_**é*_**.*_ Do you want to work in a vibrant café and work for a growing family business? If so, Boswells is for you! We are open every day **(daytime only) **and serve great quality food and drink in a welcoming, relaxed environment. We are currently...

  • Food Service Assistant

    4 weeks ago

    Newport, Newport, United Kingdom Gather & Gather Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service & Hospitality Assistant to join our team at Gather & Gather. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth running of our busy workplace café.As a Food Service & Hospitality Assistant, you...

  • Food Service Assistant

    4 weeks ago

    Newport, Newport, United Kingdom Gather & Gather Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service & Hospitality Assistant to join our team at Gather & Gather. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth running of our busy workplace café.As a Food Service & Hospitality Assistant, you...

  • Food Service Assistant

    1 month ago

    Newport, Newport, United Kingdom Gather & Gather Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service & Hospitality Assistant to join our team at Gather & Gather. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth running of our busy workplace café.As a Food Service & Hospitality Assistant, you...

  • Food Service Assistant

    1 month ago

    Newport, Newport, United Kingdom Gather & Gather Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service & Hospitality Assistant to join our team at Gather & Gather. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth running of our busy workplace café.As a Food Service & Hospitality Assistant, you...

  • Food Service Assistant

    1 month ago

    Newport, Newport, United Kingdom Gather & Gather Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Food Service Assistant at Gather & Gather. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and supporting the smooth running of our busy workplace café.Key ResponsibilitiesServing barista coffee...

  • Food Service Assistant

    3 weeks ago

    Newport, Newport, United Kingdom Gather & Gather Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service & Hospitality Assistant to join our team at Gather & Gather. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth running of our busy workplace café.Key ResponsibilitiesServing barista coffee and...

  • Food Service Assistant

    3 weeks ago

    Newport, Newport, United Kingdom Gather & Gather Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service & Hospitality Assistant to join our team at Gather & Gather. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth running of our busy workplace café.Key ResponsibilitiesServing barista coffee and...

  • Food Service

    3 weeks ago

    Newport, Newport, United Kingdom Gather & Gather Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service & Hospitality Assistant to join our team at Gather & Gather. As a key member of our operations, you will be responsible for providing exceptional customer service and supporting the smooth running of our busy workplace café.Key Responsibilities:Serving barista coffee and other...

  • Food Service

    3 weeks ago

    Newport, Newport, United Kingdom Gather & Gather Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service & Hospitality Assistant to join our team at Gather & Gather. As a key member of our operations, you will be responsible for providing exceptional customer service and supporting the smooth running of our busy workplace café.Key Responsibilities:Serving barista coffee and other...

  • Cafe Assistant

    4 months ago

    Newport, United Kingdom The Pot Cafe Full time

    We are a independent cafe in the heart of Newport centre We’re looking for an enthusiastic and hard working individual to join our friendly team on a part time basis Job responsibilities include: - Taking orders - Serving food and beverages - Operating coffee machine - Cleaning surfaces, dishes and equipment - Taking payments - Stock...

  • Food Services Assistant

    5 months ago

    Newport, United Kingdom Sainsbury's Full time

    **Location** - Newport Store, Sainsbury's Supermarkets Ltd Albany Street, Newport, NP20 5NJ **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 228656 **Schedule** Thu 12pm - Thu 6pm Fri 8am - Fri 4pm Sat 12pm - Sat 6pm - Total hours: 19:50_ Love food and preparing great...

  • Food Services Assistant

    5 months ago

    Newport, United Kingdom Sainsbury's Full time

    **Location** - Newport Store, Sainsbury's Supermarkets Ltd Albany Street, Newport, NP20 5NJ **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 228661 **Schedule** Tue 12pm - Tue 6pm Thu 10am - Thu 6pm Sat 12pm - Sat 6pm - Total hours: 19:50_ Love food and preparing great...

  • Food Services Assistant

    5 months ago

    Newport, United Kingdom Sainsbury's Full time

    **Location** - Newport Store, Sainsbury's Supermarkets Ltd Albany Street, Newport, NP20 5NJ **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 228666 **Schedule** Sun 10am - Sun 4pm Wed 10am - Wed 6pm Fri 10am - Fri 6pm - Total hours: 21:40_ Love food and preparing great...

  • Assistant Manager

    1 month ago

    Newport, Newport, United Kingdom Loungers Full time

    About the RoleWe're looking for an experienced Assistant Manager to join our team at Loungers. As a key member of our management team, you'll play a vital role in maintaining the high standards of our lounges and delivering exceptional customer experiences.Key ResponsibilitiesSupport the General Manager in maintaining high standards across the teamDeliver 14...

  • Assistant Manager

    1 month ago

    Newport, Newport, United Kingdom Loungers Full time

    About the RoleWe're looking for an experienced Assistant Manager to join our team at Loungers. As a key member of our management team, you'll play a vital role in maintaining the high standards of our lounges and delivering exceptional customer experiences.Key ResponsibilitiesSupport the General Manager in maintaining high standards across the teamDeliver 14...

  • Food and Beverage Manager

    3 weeks ago

    Newport, Newport, United Kingdom National Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Food and Beverage Manager to join our team at the National Trust. As a key member of our hospitality team, you will be responsible for leading and managing our café operations, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesLead and manage a team of...

  • Food and Beverage Manager

    3 weeks ago

    Newport, Newport, United Kingdom National Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Food and Beverage Manager to join our team at the National Trust. As a key member of our hospitality team, you will be responsible for leading and managing our café operations, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesLead and manage a team of...