Advert Structure

6 months ago

Swansea, United Kingdom Consumer Energy Solutions Full time

**We are looking for Customer Service Coordinator**

**£23,000.00 PLUS bonus potential of up to £500 per month**

**Swansea Marina, SA13XL**

**37.5 hours per week, Monday to Friday**

**About this role**:
This is a great opportunity to work within a new department that has been developed to support our customer journey within CES. The main principles of the job role will be to maintain regular customer contact ensuring all our customer receiving an excellent service provided by CES.

**Responsibilities**:

- Aftercare contact with our customers, ensure a high standard of workmanship being delivered.
- Attending to any installation issues.
- Diary management.
- Arranging appointments on behalf of our trades.
- Responsible for managing inbound inquiries.
- Effectively manage customer complaints.
- Arrange appointments with customers for remedial works to be undertaken.
- Record detailed and accurate information from conversations onto spreadsheets.

**Required Skill Set**:

- Great customer service skills
- Strong work ethic and service skills
- Excellent attention to detail
- Excellent time management skill
- Excellent communication skills
- Excellent organisational skills
- Excellent written skills
- Proficient in Google-spreadsheets and Excel.

If you're passionate about making a positive impact on the environment and want to be part of a team dedicated to excellence, CES is the place for you. Join us in our mission to create a more sustainable future while unlocking your full potential and building a rewarding career.

If you're ready to join our winning team APPLY NOW

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