Maintenance Co-ordinator

MYM Recruitment are currently working with our new Portrush client who were established in 1982. Due to continued contract success, they are searching for a **Maintenance Co-ordinator** join their busy design team. This is a fantastic opportunity for someone who is interested in improving their skills by joining their currently highly experienced team on a full time basis.

**Key Duties/Responsibilities include but may not be limited to**:

- Organise travel, accommodation, car hire, toll charges, parking, expenses, etc. arrangements for the fitting teams, surveyor, maintenance technicians and sales staff etc.
- Answering the phone and dealing with callers appropriately.
- Recording maintenance calls and work requests from customers on the project management software (Teamwork)
- Establish whether maintenance work is covered by warranty or is payable.
- Calculate prices for maintenance work using the app or manually.
- Prepare quotations for maintenance work for customers.
- Maintain records of annual maintenance contract agreements and schedule work accordingly.
- Order required materials to be ready on time for planned maintenance work and progress delivery.
- Organise snagging surveys for new maintenance work.
- Source and organise sub-contract labour as required for maintenance work.
- Co-ordinate with Logistics for access equipment, skips, etc. as required for maintenance work.
- Liaise with Operations to ensure prioritisation of shared resources are discussed and agreed harmoniously and in the best interests of customers.
- Ensure that accurate records are made and retained of all discussions, correspondence, interactions, transactions, enquiries, comments, and complaints to/from Customers, including details of actions taken (Teamwork).
- Compile fitter’s and customer care packs.

**Essential Criteria**:

- Plan and maintain the maintenance schedule in conjunction with the maintenance technician(s)
- Work to the installation and maintenance schedules in conjunction with the Operations Co-ordinator to ensure that all necessary logistics arrangements are made for the installation teams and maintenance technician(s) Customer care.
- Ensure that invoices/receipts are obtained for all orders raised and expenses claimed by fitters and maintenance technicians.
- Manage credit card payments and maintain the spreadsheet for credit card payments Reporting.
- Prepare and issue weekly report on outstanding maintenance work - warranty or payable.
- Report any comments from customers regarding maintenance work.
- Lead the daily maintenance review meeting updating on each outstanding project issue.
- Ensure that purchase orders are raised for all bookings, material purchases, etc.
- Raise internal orders for materials required for maintenance.
- Engage in lean improvement projects within the maintenance area and across the whole business.
- Communicate with the fitting teams and maintenance technicians regarding the logistics arrangements for their work schedule.
- Act as primary contact for service/maintenance calls from customer.
- Communicate with the maintenance technicians regarding their work schedule.
- Liaise daily with the maintenance technicians regarding progress with work and update customers accordingly.
- Advise customers of whether maintenance work is covered under warranty or is payable.
- Provide sales with pricing for annual maintenance contract.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£36,531.54 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Maintenance: 1 year (preferred)

Work Location: In person

Reference ID: JO5116