Helpline Support

4 weeks ago


Essex, United Kingdom Headway Essex Full time

Headway Essex is looking for a caring and compassionate person to manage our telephone helpline support service, you will be:

- Providing helpline support and service information
- Processing initial enquiries and referrals from professionals and survivors of brain injury.
- A listening ear and make wellbeing support calls.
- Providing administrative support for Case Workers
- Creating and maintaining service user records

Key skills needed:

- be a good listener and clear communicator
- be able to find the right tone of voice
- understand your limits
- lead with empathy
- have good time management
- have a positive attitude

You will have:

- Previous experience in a health and social care role
- Good knowledge of Safeguarding
- A Health and Social care or relevant qualifications
- Excellent administrative and IT skills
- Knowledge of brain injury is desirable but not essential as full training will be provided.
- This role is office based, 22.5 hours per week (minimum of 4 week days) the days and hours to be agreed, but will be weekdays between the hours of 9:00 to 16:30

**Job Type**: Part-time
Contract length: 18 months
Part-time hours: 22.5 per week

**Salary**: £10.55-£13.15 per hour

**Benefits**:

- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Day range:

- Monday to Friday

Physical setting:

- Day centre

Shift:

- Day shift

Ability to commute/relocate:

- Essex: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: TSW-NE0722



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