Helpdesk Administrator

3 months ago


Woking, United Kingdom Regen Solutions (U.K) Full time

**Helpdesk Administrator**
**Maintenance Contractor**
**Permanent, Full time**
**40 hours a week**
**Woking, Surrey**
**£25,000 PA**

**Summary of Role**:
**Key Responbilities**:

- To record information directly into the Job Management Systems or any other system(s) used to deliver the service.
- Constantly monitor the job screens, and when a job requires you to act, take action, or if uncertain pull on the Contract Manager or Supervisors for assistance.
- Provide timely information to the client in terms of work in progress.
- Highlight any issues and trends in relation to task productivity where the expected demonstrated time for the trade and task has been exceeded.
- Provide adequate support and cover for the other administrators, particularly on breaks, peak periods and annual leave.
- To ensure you understand your role in the end to end process of delivering the perfect repair for the customer, and the responsibilities of others.
- To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
- When issues or queries are identified ensure you escalate to your line manager/supervisor to ensure it gets acted on and resolved through to a conclusion.
- Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers.
- To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.

**Helpdesk Administrator**
**Maintenance Contractor**
**Permanent, Full time**
**40 hours a week**
**Woking, Surrey**
**£25,000 PA**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday

**Experience**:

- Social Housing: 1 year (required)
- Administrative: 2 years (required)

Work Location: In person

Reference ID: AdminWoking



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