Telemarketing Agent

**Job Title** - Sales Administrator & Telemarketing
**Location** - Coatbridge
**Salary** - Up to £24,000 basic
**Type** - Full time, permanent
**Benefits** - Pension, holiday, Employee Assistance Programme, company pension, help and support with tools, 25 days holiday plus bank holidays, life assurance, access to a Wellbeing app, perkbox access for a variety of discounts and rewards
**Hours** - Monday - Friday

**Where would I be working?**
This is a great opportunity to work for a successful, growing UK materials handling business who are a part of a larger group, established in the 1960's. They are a family-owned business with a focus on people - their success relies on the skills and happiness of every one of the team, you’ll definitely be valued and supported at this company

The business will provide you with the support and training to be successful in your role and enable you to showcase your skillset to establish a long-term rewarding career.

From employee training and development to competitive compensation packages, the business invests in their employees, knowing that people are always at the core of what moves them forward.

This is an exciting opportunity to join a fantastic team

**What would I be doing?**
You will be joining a proactive and friendly team where you will be responsible for supporting all areas of the business including Sales, Service and Rental with Telemarketing and general Admin tasks.

You will also be responsible for supportimg the Sales Managers in all administration tasks including:

- Ensuring that all requested sales quotations are prepared to the company standards and completed in the required time frame.
- Filing and maintenance of customer records and sales material.
- To support the business in achieving an objective of meeting 55% market awareness by:

- Maintaining existing database records.
- Expanding the customer base and creating new business with lead generation.
- Reviewing and reporting on results.
- Undertaking UK marketing projects as required by the business and completing within the allocated task time.
- To manage the local rental administration, including ensuring all paperwork is correct and in place by:

- Arranging transport to meet requested delivery and collection requirements.
- Informing and updating the relative parties including the customer, Sales managers, Workshop manager and Rental manager.
- Working with Engineers to ensure any off hire damage reporting is complete and estimates raised to the customer within 24hrs.
- General administration duties as require by the General manager, which could include:

- Filing
- Research
- Report generation
- General UK reception phone cover as required.
- Responding to queries and simple problem solving
- To create service estimates as required from the Engineers reports and to ensure these are sent to the customer. Also to maintain the records and follow up weekly.

**What the company requires?**
The company are looking for a motivated and highly driven Administrator to join their well established and growing business. You will need to be personable and friendly with a can-do attitude.

Essential Skills:

- Excellent communication and reporting skills - Including telephone manner, written skills, discretion, rapport building and objection handling skills
- Excellent all round mathematical and literacy skill.
- Fully understand and embrace the principles of procedures.
- Flexible approach to work and ability to work under pressure.
- Excellent Microsoft Office skills including Word, Excel and Outlook.
- Eperience within a busy office.
- Commitment to providing a high quality of service
- Ability to learn quickly about the business and a willingness to learn.
- Self-motivated.
- Ability to follow set procedures is fundamental
- Ability to plan, organise and prioritise workload to meet deadlines.

**About Us**

We recruit for various roles Including:

- Sales and Business Development Executives
- Call Centre roles including Lead Gen and Customer Service
- Engineers and Technicians
- Team Leaders and Senior Management
- Specialist Roles

We recruit within various industry sectors from Material Handling, Legal, Finance and many more.

Contact us today if you have any questions.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

**Experience**:

- Administrative: 2 years (preferred)
- Telemarketing: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1201