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Service Desk Assistant

4 months ago

Swindon, United Kingdom Workman LLP Full time

**SERVICE DESK ASSISATNT**

**ABOUT THE ROLE**

To provide first line Service Desk support; first point of contact for a variety of Facilities Management requirements and administration.

**ABOUT THE WORKMAN**

As the UK’s leading and largest independent commercial property management specialist, Workman has an enviable position within the property industry. The Firm delivers to its clients an unrivalled service dedicated solely to the fundamentals of property management and building consultancy. We pride ourselves on the calibre of our employees and their unique skill sets. We offer a nationwide service, utilising the local knowledge of more than 750 employees and Partners working from a national office network with 11 principal offices in the UK, an office in Paris and a growing presence in other European countries. Workman is currently undergoing a period of consistent and sustained growth.

**LOCATION **Swindon office

DUTIES AND RESPONSIBILTIES
- Provide a friendly and professional point of contact for all customer and tenant queries and concerns
- Handle incoming calls and manage outgoing calls as required
- Use Service Desk software platforms Planet and Dwellant to log call requests
- Liaise with wider team members to ensure the best resolution, consistent with the contract
- Liaise with relevant contractors in relation to all aspects of Service Desk requirements
- Respond to queries, amend data and follow up tasks as required
- Work closely with Service Desk team members and wider Workman team

**QUALIFICATIONS AND EXPERIENCE**
- Excellent customer service and administration skills
- Previous experience in a similar administrative/customer service role
- Excellent communication skills
- Exemplary attention to detail
- Proven ability to work under pressure
- The ability to make decisions, take ownership and use initiative to resolve problems

**WORKING PATTERN**
- 37.5 hours per week
- General working hours will be on a rota either 8 am - 4.30 pm or 9 am - 5.30 pm, Monday to Friday

This job description does not form part of your contract of employment and the duties may be amended from time to time.

**Job Types**: Full-time, Fixed term contract
Contract length: 7 months

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

Reference ID: SDA/SW