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Visitor Support Officer

4 months ago

London, United Kingdom The Royal Parks Full time

**The Organisation**:
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

We are currently looking for a Visitor Support Officer to join us on a permanent, part-time basis, working 21 hours per week as part of a job share scheme.

**The Benefits**:

- Salary of £23,290 - £26,819 p.a.
- 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location

This is a fantastic opportunity for a customer-facing professional to join our amazing organisation and work in some of London’s most iconic spaces.

You’ll discover a warm and welcoming work environment alongside a great range of health & wellbeing benefits, reward schemes and learning and development opportunities to ensure you’re equipped with everything you need to excel in your role.

In addition to this, you’ll be working in an oasis of green set in the London skyline meaning you’ll have the best of both worlds; all of the advantages of one of the greatest cities on earth as well as the calm and serenity of beautiful parkland.

**The Role**:
As a Visitor Support Officer, you will provide excellent customer service by triaging and responding to visitor support queries.

Additionally, you’ll ensure our CRM system is updated with visitor correspondence.

**About You**:
To be considered as a Visitor Support Officer, you will need:

- Experience of working in a customer-facing environment
- The ability to remain calm and polite under pressure
- Excellent written and verbal communication skills
- At a minimum, GCSEs in Maths and English, at least Grade 4 (C)

Other organisations may call this role Administrative Officer, Administrative Assistant, Visitor Experience Officer, or Customer Service Officer.